Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Product Management

Overview

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

SessionM, A Mastercard Company offers a full suite of technology and services to deliver a customized end-to-end loyalty marketing solution that makes your customers happier and businesses more profitable. Our product team loves solving complex problems utilizing data and analytics, but we also obsess about customer experience.

Role

We are currently seeking a Product Manager, Loyalty Products to join our product organization and be accountable for building a world-class loyalty platform. The ideal candidate will obsess on delivering on our vision for a next generation loyalty and personalized engagement platform. This leader will focus on SessionM Loyalty Platform, including loyalty rule engine, tiers and point management delivering next generation loyalty experiences.

As Product Manager, Loyalty Products, you will develop product vision, strategy and roadmap for the platform but also execute to deliver results. This is achieved by working in close collaboration with other product managers, sales, go to market, delivery and engineering.

• Own and define the product strategy and roadmap to achieve revenue and growth objectives for the product(s).

• Deliver value to the end customer while meeting business objectives for the product line through the execution of key projects and initiatives.

• Lead the scoring and prioritization of features, manage the product backlog, and oversee the roadmap.

• Conduct market research to assess the competitive landscape and identify opportunities, trends, and potential threats.

• Develop platform strategy and roadmap aligned with revenue and growth goals for the product lines.

• Organize collections and initiatives to meet platform objectives and enhance customer value.

• Collaborate with product managers and internal teams to identify unmet needs and pain points across the platform.

• Partner with UX teams to streamline and improve the user experience across products.

• Work alongside architecture and engineering teams to plan and implement the roadmap and backlog.

• Apply PM frameworks and processes to define functional and technical requirements for engineering.

• Oversee roadmap execution to ensure the delivery of customer value and business results.

All About You

• Extensive experience in product management within a high-growth SaaS platform environment.

• Demonstrated ability to develop and lead cross-functional and technical teams effectively.

• Deep empathy for customers, with a commitment to understanding and advocating for their needs.

• Experience managing the entire product lifecycle, from ideation through deployment and maintenance.

• Passion for operational excellence, with exceptional organizational skills and attention to detail.

• A sense of urgency and a commitment to follow through on initiatives.

• Excellent verbal and written communication skills.

• A bachelor’s degree is required; an MBA is preferred.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Boston, Massachusetts: $137,000 - $218,000 USD