Our Mission

As a first stop in Questrom’s residential MBA programs, the MBA Center for Academic and Community Engagement is a collaborative, fun, and inclusive resource that promotes growth in current and future business leaders. The Center enhances academic and professional success by fostering connections and lifelong skills through individualized guidance and community engagement. Our goal is that through this work every MBA student experiences belonging to Questrom and knows they matter.

Community Engagement and the MBA Center

The MBA Center Community Engagement team is dedicated to facilitating ways our graduate community members connect and engage through co- and extra-curricular opportunities, both digitally and in-person. We do so by overseeing supplemental class experiences, special events, communications strategies, affinity groups, and more, and by ensuring back-end operations support these parts of the student experience. This team works in close collaboration with colleagues across Questrom and BU, from Questrom Events and IT to program faculty to those in our peer student services offices.

Program Manager, Specialty MBA Programs and Curricular Initiatives, Community Engagement

At Questrom, Specialty MBA Programs and Curricular Initiatives include the Health Sector Management (HSM) MBA, the Social Impact MBA, the Digital Technology (MSDT) program, and various career- or industry-focused communities. As the bridge between classroom learning and community programming, the Program Manager collaborates with assigned faculty of Specialty MBA Programs and special curricular initiatives such as learning communities to ensure learning extends to both a lifelong network of peers and related career opportunities. They specifically accomplish this by steering program operations, by creating and communicating educational and social opportunities, by translating faculty vision into action, and by engaging alumni within program objectives. Reporting to the Director of Community Engagement, the Program Manager also supervises a Senior Program Coordinator, and with that person’s support manages data, budgets, and correspondence pertaining to these programs.

Responsibilities:

Specialty MBA Program Management (65%)

● Continues and expands HSM Salesforce database, incorporating and connecting information pertaining to student leadership, course enrollments, course instructors and syllabi, guest speakers, alumni location and employment, peer- and alumni- mentorship programs, and internship placements.

● Designs ongoing data collection - from internship supervisor reports to graduation surveys - and ensures automated transfer of information from Qualtrics to Salesforce.

● Develops program newsletters in collaboration with Faculty Directors and careers stakeholders; produces newsletters for students on CampusGroups as well as for HSM alumni on Mailchimp.

● Creates and maintains HSM Yearbook, collecting current biographies on current students and recent alumni for program networking.

● Manages Health Sector Management peer mentorship program.

● Maintains accurate program lists of enrolled students in Questrom Common, HSM Yearbook, and Salesforce.

● Manages budgets for each program to ensure spending and programming goals are met, and works with Development team on gift account reporting.

● Designs program websites to ensure alignment across all Specialty Programs.

● Partners regularly with Social Impact Nonprofit Club, Biz Tech Club, HSM Club, and Health and Life Sciences Conference (HLSC) student leaders.

● Oversees reimbursement process for health-related conferences.

● Facilitates Specialty Program-focused milestone events throughout the year.

● Designs meaningful orientation moments during LAUNCH and throughout the year.

● Conceptualizes and implements West Coast, New England, and other regional alumni gatherings for MSDT program.

● Maintains stock of supplemental class material and branded program gear.

● Identifies areas for program growth and oversees long-term improvement projects.

Learning Communities and Curricular Initiatives (20%):

● Manages administrative workflow and administrative and analytical support to Faculty Learning Community Leads.

● Maintains and updates affiliate program/community websites, such as LinkedIn Groups.

● Collaborates with Questrom events team to plan and execute on Learning Community events, speakers, panel presentations, networking events, and industry activities.

● Oversees the development of a Learning Community website and end of year engagement report.

● Works with Faculty Director of Case Competitions to communicate opportunities to students and support planning of case competition-related events and activities.

● Identifies areas for curricular initiative expansion and partners with faculty and MBA Center team as needed for implementation.

● Manage and track all learning community, case competition, and other curricular initiative budgets including both base and discretionary accounts.

Center Operations and Administration (15%):

● Supervises and trains Senior Program Coordinator - Front Desk, supporting the MBA Center in overall office management, first impressions, and administrative activities, and acts on their behalf in their absence.

● Processes accounts payable and shopping carts; reviews and reconciles financial transactions and issues with internal/external vendors.

● Works with other MBA Center staff to assist with planning and execution of additional program events. Examples include LAUNCH orientation, semester kick-offs, Questrom Serves service opportunities, etc.

● Shares responsibility in supporting the development of Questrom’s Global Immersion travel courses.

● As part of a greater MBA Center team supporting Questrom graduate students’ full experience, supports academic development initiatives as needed and has opportunity to cross-train within academic knowledge areas.

Required Skills

A cover letter is required for consideration.

● Bachelor’s degree required

● Three to five years of relevant administrative experience, preferably in an educational setting. Management experience preferred.

● Demonstrated ability to independently organize, prioritize, and multitask detailed work in an busy work environment

● Excellent communication skills including the ability to deal with a diverse group of individuals (faculty, staff, alumni, and students)

● Attention to detail - particularly when tracking detailed budgets.

● Enthusiasm, empathy, and dedication with proven experience managing and empowering others.

● Proven ability to work independently as well as collaboratively on a team.

● Demonstrated ability to effectively motivate, train, support, and delegate to colleagues.

● Willingness to periodically work evenings and weekends.

● Prior event planning and logistics experience is desired.

● Expertise with Salesforce, Campus Groups, Mailchimp, Microsoft Office, SAP, Qualtrics, and LinkedIn highly preferred; a curiosity and commitment to developing mastery in these spaces a must.

But that’s not all we’re looking for; we want someone who embodies Questrom’s core values:

● Students first. Our responsibility to our students is paramount; this is what binds all of us together.

● Respect for everyone. We believe every member of our community adds value and plays a role in achieving our mission and vision. We foster a workplace where everyone is appreciated, and all feel welcome to give voice to their diverse ideas and lived experiences.

● Pursuit of excellence. We commit to challenging the status quo in our teaching, research, and operations. We engage with ideas and issues through informed debate. We are guided by data. We take informed risks, and we learn from our missteps.

The Questrom School of Business believes that the cultural and social diversity of our faculty, staff, and students is vitally important to the distinction and excellence of our research and academic programs.

To that, we are especially eager to have join our ranks a colleague who supports our institutional commitment to ensuring BU is inclusive, equitable, diverse, and a place where all constituents can thrive. The Questrom School of Business seeks to continue diversifying our faculty, student and staff ranks, recognizing that diversity of experience and thought deepens the intellectual endeavor.

If this resonates with you and you want to help us foster belonging throughout the MBA program through community engagement initiatives, we encourage you to apply. If you are hesitant to apply because you have not previously performed every responsibility listed in the description, but you do possess transferable skills and the defined qualifications, we still want to hear from you and welcome your application as well.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-358-1796.

Required Experience