Summary:

The primary responsibility of the Sales Operations Administrator is the day-to-day processing and scheduling of inbound sales and internal orders with an emphasis on timely, accurate order file creation and booking.

Essential Job Functions:

• Manage function team Sales inbox and create order files for new orders and projects.
• Investigate and resolve customer service issues related to orders, shipments and invoices.
• Complete other Oracle transactions including Return Material Authorizations, credit & rebills, updating part numbers on existing orders, etc.
• Create and maintain customer information and support install database.
• Communicate acknowledgement of an order or any change to an order to the customer
• Comply with established policies/procedures to conform to ISO requirements.
• Special projects as assigned.

Knowledge/Experience:

• 3+ years Order Processing and Fulfillment experience with a strong customer focused mindset.
• Experience of SalesForce.com application.
• Experience with scheduling orders and shipments in a manufacturing environment.
• Experience in a medical device company.
• Experience in a small, goal driven and dynamic organization.
• Proficient in Microsoft Office (Outlook, Word, Excel, etc.). com experience is helpful.
• Knowledge of import/export documentation requirements and international business practices preferred.

Skills/Abilities:

Strong business acumen, including problem solving, critical thinking and a willingness to tactfully challenge status quo.

Excellent verbal and written communication skills.

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