The application window will be open until at least September 6, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.

Minimum qualifications:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.

• 3 years of experience working with web technologies (e.g., TypeScript, JavaScript, HTML, CSS, or HTTP).

• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).

• Experience in technical troubleshooting, and managing internal/external partners or customers.

Preferred qualifications:

• Master’s degree in Engineering, Computer Science, Business, or a related field.

• 3 years of experience in databases, data analysis, and scripting using SQL/MySQL.

• 3 years of experience in application or system development.

• Excellent communication, project management, and leadership skills, with experience managing multiple stakeholders and workstreams.

• Excellent creative problem-solving skills, with a sense of ownership.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video (https://www.youtube.com/watch?v=HcjR6ZngQcw) .

The US base salary range for this full-time position is $118,000-$174,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google (https://careers.google.com/benefits/) .

• Work with product and cross-functional teams to transform workflow designs from static mocks to high-quality, functional troubleshooters for Google's users and support agents.

• Provide guidance on technical and architectural aspects of workflows to different stakeholders from conceptual phase to delivery, removing any technical impediments to ensure successful launch. Partner with product engineering teams to accelerate the development and retrofit of APIs to increase workflow throughout.

• Ensure high-quality output to customers all while keeping business stakeholders and leadership informed of statuses, risks, and challenges.

• Contribute and improve best practices around authoring workflows to increase authoring efficiency, reusability, and optimizing maintenance and delivery of the workflows.

• Develop a comprehension of gTech's internal tools portfolio and play an active role in advocating for bug fixes and platform enhancements.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.