In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Senior Critical Environment Technician, Regional Operations Center (ROC).

As a ROC Critical Environment Technician, you will immerse yourself in the heart of our operations, taking the helm in our state-of-the-art Regional Operations Center. Your day will be dynamic, handling critical alarms and coordinating closely with local teams to ensure the seamless performance of our data centers. Your expertise will be pivotal in maintaining operational integrity and driving incident resolution, all within a collaborative and high-performance environment. This opportunity will allow you to learn about the intricacies of data center operations, develop expertise in incident response and alarm handling, and gain proficiency in utilizing cutting-edge monitoring tools and dashboards to maintain operational excellence. This role allows for remote work flexibility based on Manager discretion.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a ROC Senior Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on personal and professional development for all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Strategic Monitoring and Oversight: Oversee advanced monitoring tasks, provide strategic direction in major areas of operations, and utilize technical knowledge to guide device analytics and trend recognition for proactive issue resolution.

• Incident Command and Leadership : Strategically support local teams during incident response for all abnormal conditions impacting operations, lead corrective actions, and conduct root cause analysis (RCA) pertaining to ROC performance during incident response.

• Data Center Systems Mastery: Demonstrate understanding of data center systems and their interactions, focusing on strategic monitoring and oversight.

• Advanced CMMS Application: Manage the tracking of equipment alarms and maintenance work using the internal Computerized Maintenance Management System (CMMS), oversee the documentation of changes and procedures, and ensure accurate and insightful reporting.

• Safety and Security Leadership: Lead safety and security initiatives, ensure compliance with all requirements, chair required meetings and trainings, and drive environmental health and safety (EH&S) objectives.

• Process and Procedure Optimization: Suggest changes to procedures based on best practices, and manage coordination with partner teams, ensuring alignment with the critical environment standards team (CETS) and Central Operations ROC PM.

• Executive Reporting and Decision Support: Provide executive-level reports, analyze strategic findings, and document insights to support high-level decision-making and operational excellence.

Physical Requirements (Applies to but is not limited to US-based Data Center roles)

• Occasional climbing of ladders.

• Frequent climbing of stairs and/or ramps.

• Prolonged standing.

• Occasional lifting 50lbs. / 22.5kg.

• Occasional push or pull 50-75lbs. / 22.5-34kg. with assistive device.

• *Normal visual acuity (near, far and peripheral with correction).

• *Normal color vision for electrical work.

• *Normal is defined via standard medical terms and applicable criteria.

Other

• Embody our culture and values .

Qualifications

Required/Minimum Qualifications

• High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)

• OR equivalent experience.

• 1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.

• Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications

• High School Diploma, GED, or equivalent AND 5+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)

• OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 4+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)

• OR equivalent experience.

Critical Environment Ops ATR-D - The typical base pay range for this role across the U.S. is USD $32.40 - $54.76 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $43.37 - $60.96 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .