Position Summary:

The System Manager of Case Management is responsible for assisting with planning, directing, organizing, monitoring and staffing the Case Management Department subject to policies, budgets, objectives and directives mandated by regulatory agencies, DNV and the hospital administrative team. Provides oversight of case management, discharge planning and utilization review. Provides leadership, direction, supervision, oversight and guidance to management, medical staff, resource and clinical staff in planning, promoting and conducting organization-wide case management activities. The Case Management Program Manager assists in planning, organization and direction of activities related to compliance with regulatory agencies.

Minimum Qualifications:

• Bachelor of Science in Nursing

• Current Montana Licensure (Registered Nurse)

• Three (3) years leadership experience in high volume case management program in a hospital or clinic setting

• Preferred: Master’s degree in Nursing, MBA or related field

• Preferred: Case Management leadership experience in a high volume hospital or clinic setting.

Essential Job Functions:

• Assists Director with broad operations to ensure the provision of comprehensive departmental services in compliance with all regulatory agencies and healthcare system requirements.

• Ensures a collaborative departmental approach to long-range strategic operational planning, care and service design and development of organizational policies, which reflect the mission of the organization.

• Coordinates and oversees the organization-wide departmental services. Continuously assesses, measures and improves departmental performance.

• Demonstrates responsible management of all departmental resources.

• Demonstrates clinical/technical and managerial competency. Ensures staff professional needs are met.

• Leads, teaches, inspires, helps and consistently demonstrates healthcare system behavioral standards.

Knowledge, Skills and Abilities

• Strong leadership managerial skills; ability to plan, delegate, monitor and improve work performance

• Demonstrates sound judgement, patience, and maintains a professional demeanor at all times

• Ability to work in a busy and stressful environment

• Strong interpersonal, verbal and written communication skills

• Creativity, problem analysis and decision making

• Exercises tact, discretion, sensitivity and maintains confidentiality

• Detail oriented, organizational skills and the ability to prioritize

• Standard office equipment and computer applications; MS Office, EMR, internet applications etc.

• Ability to work varied shifts

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by the personnel so classified.

77346680 Case Management