Help Desk Administrator

Job ID

168008

Posted

21-Aug-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative

Location(s)

Bracknell - England - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Helpdesk Advisor

The successful candidate will provide an efficient and effective point of contact for both our client and our UK operations team.

The successful candidate will be responsible for the management of all aspects for statutory compliance across the UK account portfolio coupled with other defined tasks to support UK Operations as and when required to support the wider team.

Job Responsibilities

• Monitoring and responding effectively and quickly to requests received by the FM Helpdesk.

• Providing support or assistance for incoming issues related to FM.

• Working through the process of solving problems with clients.

• Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved.

• Walking clients through FM processes and functions to ensure all KPIs & SLAs are met.

• Reporting customer feedback and trends to Management Team.

• Answer Helpdesk / Switchboard calls.

• Log service requests on CAFM system.

• Continually updating customers using the communication Strategy.

• Request updates from Hard / Soft Services teams.

• Updating client on service requests.

• Manage sub-contractor callout process.

• Manage work orders and ensure accuracy data is achieved..

• Assist in all sites across the account achieving the highest level of statutory compliance.

• Promote QHSE and drive tangible improvements in safety performance and culture.

• Provide administrative support to local line management at all levels.

• Working with the Account Management and team ensuring that best practice in health & safety is adopted and regularly reviewed.

• Complete Syngenta and CBRE site inductions for staff and contractors

• Assist with ensuring Authority to Work (ATW) are issued.

• Support with audit management (Internal & External)

• Produce management reports as required by the Account Management.

• Meaningful and accurate reports are generated as required.

• Customised reports are quickly created when required.

Work Closely with the Soft Services Manager and Engineering Team ensuring all supplier visits are co-ordinated and planned.

Experience Required:

· Strong interpersonal skills

· Ability to work under minimal supervision.

· Ability to work as a team player.

· Computer literate with a strong working knowledge of Microsoft Office.

· Flexible, methodical, and strong attention to detail

· Excellent organisational skills

· Contributing to continuous improvement

· Ability to demonstrate logical processes, with good analytical skills and judgement.

· Knowledge and Experience in using CAFM systems (Maximo)

· Administration, Facilities & compliance Services

· Experience working in a customer service role or helpdesk environment.

· Experience within the Facilities Management or similar role.

About CBRE Global Workplace Solutions:

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Application Process:

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)