PRIMARY FUNCTION:

Responsible for initiating and maintaining excellent and profitable relationships with direct buying retailers through product knowledge engagement, sales conversion, and new business prospecting via phone (voice and text), email and social media.  Effective planning, organization, implementation, and communication of results using Monday.com, Gateway and Salesforce.

PRIMARY DUTIES:

• Effectively sell Company products to new and existing direct buying retailers (DBRs)
• Consistently achieve monthly, quarterly, and yearly sales quotas
• Meet or exceed established sales targets and key performance indicators such as onboarding new DBRs and sales revenue
• Maintain and strengthen existing customer relationships
• Recommend product assortments and improvements
• Facilitate custom artwork and lighter designs internally as needed
• Handle grievances while preserving Company reputation
• Effectively balance new lead generation versus follow up efforts
• Handle all prospects with courtesy and professionalism; establish and maintain a high level of customer satisfaction during all interactions
• Engage potential customers in dialogue that presents opportunities
• Effectively offer promotions/programs to DBRs, such as gift with purchase and manager incentive  
• Act as a product consultant while promoting, recommending, and selling the value of Company products
• Maintain records in Salesforce and Monday.com to ensure all connections with direct buying retailers are performed in a timely manner
• Expert use of order entry software (Zippo Gateway and AX)
• Create a strong follow up plan regarding the frequency and priority that customers will be contacted, allowing for greater efficiency and increased sales
• Maintain records of calls, emails, and sales data, noting any useful information
• Maintain a working relationship with Sales Managers, Associates, and Coordinators to offer premium service to customers (i.e., assisting in the selection of catalog parts, providing sales feedback about DBRs, completing RMAs and Credits as needed, etc.)
• Act as a coordinator for the creation and distribution of emails campaigns and short videos
• Ensure database information (monday.com, Zippo Gateway, Sales Force, MS Excel) is accurate and complete

• Perform other duties and special assignments as directed

   

   

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Teamwork Skills---coordination, communication, and customer service skills
• Product Knowledge---the individual must have knowledge of Zippo's products and services
• Analytical---Ability to analyze statistics and other data and to interpret and evaluate results and create reports and/or presentations
• Interpersonal Skills---the individual exhibits care and concern for customer issues, maintains confidentiality, exhibits tact and diplomacy, understands and practices ethical behavior, remains open to others' ideas and exhibits willingness to try new things
• Planning/organizing---the individual prioritizes and plans their work activities and uses time efficiently
• Oral communication---the individual speaks clearly and persuasively in positive or negative situations
• Written Communication---the individual edits his or her work for spelling and grammar, presents numerical data effectively and can read and interpret written information
• Quality control---the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality
• Adaptability---the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events
• Dependability---the individual is consistently at work and on time, follows instructions, responds to management direction, nd solicits feedback to improve performance

• Accuracy---the individual must possess attention to detail and excellence in grammar and spelling

   

   

EDUCATION AND ADDITIONAL ELIGIBILITY QUALIFICATIONS:

• High school diploma or equivalent required; bachelor's or associate degree preferred
• 2 years' experience in a sales related role, preferably in B2B Sales
• Demonstrated Proficiency with Microsoft Office Suite
• Outstanding verbal communication skills and a positive attitude
• Excellent telephone etiquette-personable and friendly tone of voice
• Ability to handle rejection and remain calm and collected
• Knowledge of AX operating system (a plus)