Learning & Development Specialist-Brentwood, TN-Office with Flex

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.

If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

We are currently seeking a Learning & Development Specialist to join our diverse and dynamic ICON University-Client & Quality team. As a Learning & Development Specialist, you will utilize your Clinical Research Experience and training facilitation skills to support the client-related learning needs of ICON's staff, contributing to the successful delivery of our services.

Learning and Development Specialist Roles and Responsibilities’:

• Develop, revise, deliver, document and coordinate a variety of Instructor led-training (ILT), online-learning (OLL) or on-the-job training (OTJ) as assigned

• Utilize the learning management system to manage ILT events, including scheduling, managing registrations, updating roster reports and entering completion status

• Review internal and external training compliance reports and follow up internally and externally with management as necessary

• Identify learning objectives and develop training content and practical activities for internal and external customers, working from assigned brief

• Deliver the full range of training programmes in the functional area and train new trainers in the delivery of these programmes

• Evaluate and assess effectiveness and quality of assigned training materials, content and delivery methods and proactively recommend enhancements

• Provide support for external and internal audits and/or client requests for training history documentation and learning plans, as assigned. Represent IU at internal and external audits

• Look for and share with the team opportunities for continuous improvement of processes and training programmes

• Travel may be required (up to 20% domestic and/or international

• Mentor and train new ICON University team members as assigned

• Manage and or Support ICON University learning initiatives as assigned

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Operational and learning & development experience in at least one of the following areas:

• Clinical Operations

• Data Management

• Interactive Technologies

• Learning & Development

• Project Management

• Software/business systems training

• Other operational functional areas as needed

• Demonstrates ICON Core competencies

Experience:

• Prior experience conducting presentations or facilitating training in English

• Fluent in English (written and oral)

• Ability to work effectively and efficiently on global networked computers using current software applications

• Bachelor’s Degree or Equivalent Experience Required

• 3 years plus of CRO experience

Spécialiste de l’apprentissage et du développement

Nous cherchons actuellement un(e) spécialiste de l’apprentissage et du développement qui se joindra à notre équipe diversifiée et dynamique Université ICON – Client et qualité. En tant que spécialiste de l’apprentissage et du développement, vous utiliserez votre expérience en recherche clinique et vos compétences d’animateur de formations pour répondre aux besoins d’apprentissage liés aux clients du personnel d’ICON, contribuant ainsi à améliorer la prestation de nos services.

Rôles et responsabilités du (de la) spécialiste de l’apprentissage et du développement :

• Développer, réviser, fournir, documenter et coordonner une variété de formations animées par un instructeur (ILT - Instructor led-training), d’apprentissage en ligne (OLL - online-learning) ou de formations pratiques (OTJ - on the job training), comme demandé.

• Utiliser le système de gestion des formations pour gérer les événements d’ILT, notamment le calendrier, la gestion des inscriptions, la mise à jour des fichiers d’inscriptions et la confirmation du statut d’achèvement.

• Revoir les rapports internes et externes de conformité de la formation et assurer le suivi (en interne et en externe) avec la direction selon les besoins.

• Identifier les objectifs d’apprentissage et élaborer le contenu des formations et des activités pratiques pour les clients internes et externes, à partir des consignes fournies.

• Fournir une gamme complète de programmes de formation dans le domaine fonctionnel et former les nouveaux formateurs à la délivrance de ces programmes.

• Évaluer l’efficacité et la qualité des documents de formation assignés, du contenu et des méthodes pédagogiques, et recommander de façon proactive des améliorations.

• Fournir un soutien aux vérifications internes et externes et/ou aux demandes des clients concernant la documentation de l’historique de formation et des plans d’apprentissage, comme demandé. Représenter l’IU dans les vérifications internes et externes.

• Rechercher et partager avec l’équipe les occasions d’améliorations continues de processus et de programmes de formation.

• Des déplacements peuvent être nécessaires (nationaux et/ou internationaux, jusqu’à 20 % du temps).

• Assurer un mentorat et former de nouveaux membres de l’Université ICON, comme demandé.

• Gérer et/ou soutenir les initiatives d’apprentissage de l’Université ICON, comme demandé.

• Pour réussir à ce poste, une personne doit pouvoir exécuter chaque demande essentielle de façon satisfaisante. Les exigences énumérées ci-dessous représentent les connaissances, compétences et/ou aptitudes requises. Des accommodements raisonnables peuvent être faits pour permettre aux personnes handicapées d’exécuter les fonctions essentielles.

• Expérience opérationnelle et expérience en apprentissage et développement dans au moins l’un des domaines suivants :

• Opérations cliniques

• Gestion des données

• Technologies interactives

• Apprentissage et développement

• Gestion de projet

• Formation aux logiciels et aux systèmes d’entreprise

• Autres domaines fonctionnels opérationnels selon les besoins.

• Démonstration de compétences dans les valeurs clés d’ICON.

Expérience :

• Expérience antérieure de présentations ou de formation à l’animation en anglais.

• Maîtrise de l’anglais (communication écrite et verbale).

• Aptitude à travailler efficacement en utilisant des applications logicielles sur des ordinateurs en réseau à l’échelle mondiale.

• Baccalauréat ou expérience équivalente requise.

• Au moins 3 ans d’expérience dans une entreprise de recherche clinique/sous contrat (ERC).

#LI-MO1

#LI-Hybrid

Benefits of Working in ICON:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.

We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.

But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements

• A range of health insurance offerings to suit you and your family’s needs.

• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.

• Life assurance

• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site (https://careers.iconplc.com/benefits) to read more about the benefits ICON offers.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here (https://careers.iconplc.com/reasonable-accommodations)

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here (https://wd3.myworkday.com/icon/d/task/1422$1235.htmld) to apply