Overview:

Processes and researches payments according to account specifications for Lockbox customers.

Primary Responsibilities:

• Research and resolve customer inquiries received from internal business partners.

• Complete entry-level reconciliation of internal department general ledger accounts as required by assigned area.

• Prepare daily reports utilizing standard worksheet templates.

• Open and prepare bank-by-mail deposits for processing.

• Complete customer lockbox set-ups utilizing internal department applications to allow for accurate processing of transactions according to customer specifications.

• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.

• Promote an environment that supports diversity and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Education and Experience Required:

• Associates’ degree

• In lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience

Education and Experience Preferred:

• Minimum of 2 years customer service experience in the financial service industry

• Contact center experience

• Strong customer service skills

• Strong organizational skills

• Strong analytical skills

• Strong problem-solving skills

• Strong written and verbal communication skills

• Ability to interact with different levels of the organization

Scheduled Shift/Required Availability:

• Monday-Friday, 8:00am-4:30pm

Location/Working Model:

• This is an on-site position requiring five days per week in-office

• Eligible candidates must live within commuting distance to the office

• We are located at 850 Main St, Bridgeport, CT 06604

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.00 - $34.29 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Bridgeport, Connecticut, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.