Description

We are offering a role that operates within the Healthcare/NHS industry, located in BRIDGEPORT, Connecticut, 06610-2805, United States. The position is for a Desktop Support Analyst, where you will be executing the installation, repair, and maintenance of microcomputers and peripheral equipment, including configuring and deploying mobile devices.

Responsibilities:

• Execute the installation, repair, and maintenance of microcomputers and peripheral equipment

• Configure and deploy mobile devices as required

• Utilize knowledge of predominate operating systems including Windows 7, Windows 8 and above including Mac OS, Internet Explorer, and Office Suite applications

• Diagnose and resolve problems, distinguishing between local hardware, application, and network issues

• Coordinate the expeditious repair or replacement of defective equipment to ensure computer hardware and associated peripherals are functioning as designed

• Stay vigilant for security threats, non-compliant activities, and system anomalies

• Deploy new PCs in accordance with policies and procedures

• Methodically and efficiently troubleshoot reported problems

• Inspect equipment, associated peripherals, and wiring for signs of pre-failure indicators

• Continually demonstrate professionalism and respect for customers and team members.

Requirements

• Demonstrable customer service skills

• Proficiency in office functions and operations

• Ability to use Microsoft Office Suites, including Microsoft Excel, Word, and Outlook

• Knowledge of procedures and policy implementation

• Experience working with vendors

• Ability to troubleshoot technical issues

• Experience with facility management

• Willingness to travel as required

• Proficiency in MS Windows and other operating systems, specifically Windows OS

• Experience with Active Directory and configuration management

• Ability to provide deskside support

• Experience in executing tasks and projects based on best practices

• Ability to resolve issues efficiently

• Knowledge of compliance functions in the healthcare industry

• Strong interpersonal skills

• Experience with defect management

• Proficiency in the use of Microsoft Office Suites and other relevant software.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .