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MetLife Client Services Consultant II in Bridgewater, New Jersey

Role Value Proposition:

Provides administrative support and customer service to National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship.

Key Responsibilities:

  • Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.

  • Provides exceptional customer service to support ongoing customer delivery and client satisfaction.

  • Leads and participates in both customer- and internal-facing presentations and meetings.

  • Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.

  • Participates in client account audits and strategic planning process.

  • Partners with Financial team in completion of client reports; analyzing results and identifying trends.

  • Leads and coordinates implementation of the addition of MetLife products on a basis.

  • Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.

  • Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.

  • Perform other related duties as assigned or required.

Essential Business Experience and Technical Skills:

Required:

  • 3-5+ years of relevant experience

  • Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)

  • Excellent organizational, interpersonal, and communication skills, both written and verbal.

  • Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.

  • Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible

  • Ability to balance client expectations with MetLife capabilities

  • Self-motivated to learn more about the business and is proactive in personal development

Preferred:

  • Knowledge of Group Benefits core products including Life, Disability, and/or Dental

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

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