Job Information
MetLife Client Services Consultant II in Bridgewater, New Jersey
*a top candidate will be commutable to MetLife's Bridgewater, NJ office. Also considering Aurora, IL.
The Team You Will Join
You will become a member of the Northeast II CU in National Accounts. The Northeast II CU is a diverse team of every background working together to deliver world class customer service to our premiere National Account customers. This role, for a Client Service Consultant II, will deliver exceptional customer service, serve as a liaison between a dedicated client and MetLife internal departments, resolve client inquires and develop and maintain proficiency in the following core skill areas: account and project management, problem resolution, implementation, and customer service.
The Opportunity
The Client Service Consultant II is responsible for overall accountability for day-to-day support of a dedicated customer focusing on Life and Disability coverages and Leave Administration. You will have full life cycle duties from implementation, daily service, and having a critical part of ongoing customer facing presentations. You will join a diverse and experienced team across the Northeast II CU, with this role located in Bridgewater, NJ or Aurora, IL. This is an exciting opportunity to join a team who focuses on our purpose to help clients and their employees show true employee care by having outstanding group benefit products backed by a worldwide organization and leader in the industry.
Success in this role requires a Client Service Consultant II who is responsible for committing to world class service, achieves the highest levels of organization, and who understands their daily contribution to the success of our premiere National Account model. You’ll collaborate closely with our claims organization, underwriting, finance, sales, and other service professionals in an environment where every contribution is respected, and every perspective is heard.
How You’ll Help Us Build a Confident Future (Key Responsibilities)
Lead your National Account dedicated customer with excellence.
Create dynamic relationships and moving presentations.
Oversee the customer experience as the single point of contact for MetLife.
Manage all day-to-day responsibilities.
Develop strong customer relationships, and even stronger internal relationships.
Coordinate yearly stewardships, customer visits, and project manage complex solutions.
What You Need to Succeed (Required Qualifications)
High School Diploma
Microsoft Office Suite Experience (PowerPoint, Excel, Word, Outlook, One Note)
5-7 Years of group benefits experience
Highest levels of organization
Heart for Service, Tenacity, Personable, Ownership Mindset
What Can Give You an Edge (Additional Skills)
Bachelor’s degree
Strong Customer Satisfaction Focus
Growth Mindset
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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