Description:

The Commercial Business Manager, reporting into the VP of Sales, is responsible for ensuring that the Specialty team meets franchise expectations acting as a conduit by identifying and leading strategic initiatives for the field to improve overall field activities, communications and operations. An ability to work cross functionally, influence and manage multiple projects simultaneously with a strong attention to detail and project management is critical to the role's success as this role will have a scope that includes multiple sales forces and products

Essential Functions:

• Cross-Functional Collaboration & Communication - Serve as the primary contact and build relationships across Patient Services, FRMs, Vendors (e.g. Amplity), Legal, MSL, and Marketing; Develop and implement communication strategies to ensure the field team stays informed; Work with cross-franchise partners to integrate and execute business strategies, including marketing insights; Collaborate with Training and other departments to customize and execute product and systems training; Ensure proper coordination of new resources, reporting tools, or process changes.

• Operational Management & Data Analysis - Manage the platform updates and resulting analytics with internal operations; Ensure timely and accurate data and KPIs are provided to in-house and field-based teams; Work with Directors, Senior Managers, and analytics teams to ensure reporting systems are in place; Provide monthly performance updates and support decision-making with relevant data.

• Meetings, Program Management & Event Coordination - Coordinate all aspects of business meetings and National Meetings, including logistics, contracting, and agendas; Collaborate with internal team members to gather feedback, assess program effectiveness, and implement process improvements; Enhance sales culture through initiatives, consistent communication, and recognition of important milestones.

• Strategic Leadership & Field Support - Lead strategic initiatives like pilots (Floater Program), new programs, and brand/product expansions; Support the sales team through field travel, coaching, and gaining insights; Manage escalations and ensure compliance in field operations; Coordinate onboarding and ensure new hires receive the necessary training, IT, and system support.