Job Information
Adams County Government Technical Helpdesk Associate I in Brighton, Colorado
Technical Helpdesk Associate I
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Technical Helpdesk Associate I
Salary
$58,427.20 - $84,719.44 Annually
Location
Brighton, CO
Job Type
Regular Full-time
Job Number
2024-06586
Department
County Sheriff
Division
SO-Professional Standards
Opening Date
06/25/2024
Closing Date
7/9/2024 4:00 PM Mountain
Our Mission
Safety, Security and Transparency.
Cultural Competencies/EEO
Adams County is an equal opportunity employer. We strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender expression, gender identity, age, disability, genetic information, veteran status,marital status or any other legally protected characteristic.
Position classification
Onsite -- Job duties and expectations require employee to be regularly scheduled onsite.
Description
Benefits
Questions
What Success Looks Like In This Job
This entry-level position (Tier 1) will be responsible for providing excellent customer service with the ability to communicate in person and via telephone to troubleshoot hardware and software applications and programs and escalate as necessary to reduce downtime on end-user productivity. The primary responsibility of the Technical Help Desk Associate I (Tier 1) is to provide first-level hardware and software support for Adams County Sheriff's Office computing infrastructure; filter Help Desk calls and provide basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Tier 2, Tier 3, and applications support as needed. A Tier 1 tech gathers and analyzes information about the user's issue and determines the best way to resolve their problem. Tier 1 may also provide support for identified Tier 2 and Tier 3 issues where configuration solutions have already been documented.
Examples of Duties for Success
Assist customers remotely over the phone, via remote control software or in person
Troubleshoot and resolve desktop, software, peripheral, and clinical application issues
Troubleshoot and resolve mobile computing and communications device issues, e.g. smartphones and tablets.
Act as an initial escalation path for issues that require advanced troubleshooting or work beyond established time frames
Configure and deploy desktops, laptops, monitors, and related peripherals to end-users
Facilitate warranty service where applicable
Accurately and thoroughly record information into ticket tracking software
Follow up and communicate ticket information to users when appropriate
Perform other related duties and responsibilities as required
Qualifications for Success
Effective and efficient customer service skills
Strong analytical and problem-solving abilities
Self-motivated and organized; able to prioritize and execute tasks under direct supervision
Communicate clearly and concisely, both orally and in writing
Establish, maintain, and develop a positive and harmonious working relationship with customers and colleagues
Computer Skills: Windows Operating Systems (OS); Microsoft Office products; Android and iOS platforms; Active Directory; local and network-based printing; wired and wireless networking
Ability to travel to other facilities as required within the scope of the job
More Qualifications for Success
Experience: One (1) to two (2) years of verifiable experience with desktop hardware, software applications, operating systems, and network connectivity.
Education and Training:
High school diploma or GED equivalent required
Associate's Degree preferred
License or Certificate: None
Background Check: Must pass a criminal background check.
Essential duties require the following physical abilities and work environment:
Ability to lift a minimum of 25 lbs.
Requires long periods of sitting at a desk, up to 8 hours a day.
Repeated movements including standing, sitting, kneeling, lifting, and bending in and around users' desks.
Adams County provides a comprehensive benefits package to employees that goes above and beyond what is offered at most organizations.
Clickhere (https://youtu.be/ILAvllPaGb4) to watch our video about why Adams County is an Employer of Choice!
Benefits You Expect:
AFLAC Supplemental Medical Insurance
Basic Term Life & Optional Term Life Insurance
Deferred Compensation Plan
Dental/Vision/Medical Plans
Generous Vacation/Sick leave
Long-Term Disability
Retirement Plan
Short-Term Disability
Plus some you might not expect:
Employee Assistance Program
Employee Fitness Center
Employee Health Clinics
Flexible Work Schedules
Recreation Center Discounts
Training & Tuition Reimbursement Programs
Wellness programs
Lactation friendly certified workplace
01
Do you have a high school diploma or GED equivalent?
Yes
No
02
Do you have 1 - 2 years of verifiable experience with desktop hardware, software applications, operating systems, and network connectivity?
Yes
No
03
Do you have computer skills: Operating Systems (OS); Microsoft Office products; Android and iOS platforms; Active Directory; local and network-based printing; wired and wireless networking?
Yes
No
04
Do you have the ability to travel to other facilities as required within the scope of the job?
Yes
No
05
Have your used marijuana in the last year?
Yes
No
06
Have you used illegal drugs (other than marijuana) in the last 5 years?
Yes
No
07
Do you have any felony convictions?
Yes
No
08
Have you submitted an application with the Sheriff's Office in the last 12 months?
Yes
No
09
If you answered yes to the previous question, what position did you apply for? If you answered no, please answer N/A
10
Have you been discontinued from any part of the background process in the last 12 months with the Adams County Sheriff's Office?
Yes
No
Required Question
Agency
Adams County
Address
4430 S. Adams County Parkway, Suite C4000BBrighton, Colorado, 80601-8213
Website
http://www.adcogov.org/current-career-opportunities
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