AV Specialist

US-MI-Brighton

Job ID: 2024-6896 Type: Regular Full-Time

of Openings: 1

Category: CUSTOMER SUCCESS Brighton, MI 48114 - 2244 Euler Rd. Suite 108

Responsibilities

Responsible for installing and troubleshooting Audio-Visual projects on client sites, support project lead by following manufacture and industry best practices, with a focus on enhancing AV skill set through industry training, and onsite mentors. Overnight Travel up to 20%Scope of Role Responsibilities Responsibilities include installing, configuring, operating, disassembling, and troubleshooting audio visual equipment.Performs production editing, routine maintenance, and inventory tracking.Coordinates with clients on placement, integration, and ensures functionality of projectors, lighting, microphones, sound mixing, recording and video-conferencing equipment for live events and meetings.Responds to and resolves routine questions and technical issues.Independently performs a wide range of complex duties under general guidance from supervisors.Installing, configuring, operation, disassembling and troubleshooting audio visual equipmentPerform high level site surveys and relay client needs and environment considerations to the design team. Staging and installation of complex multi-room Audio Visual manufacturer installations while coordinating with on-site trades, customer IT staff, and overseeing the field specialist team. Ability to train Field Specialists on new products released to market and proper Audio-Visual standards.Provide regular updates to the Project Manager and work with Design Engineer to ensure install is being implemented according to the SOW and proactively address potential site or design challenges with corrective resolutions. Commission complex multi-room installations using room commissioner tool kit, or similar tools / apps. Work with programmers to install basic room control systems, with a solid technical grasp of the installation for complex control systems. Commission audio visual manufacturer equipment by de-bugging control system, configure video EDID tables and scalers to provide the best possible video resolution and configure DSP for the highest fidelity audio. Provide user and technical level training on all installed systems. Complete and submit installation and documentation checklists, including as built drawings, configuration file backups, and site photos. Recognize and appropriately escalate client issues to proper resources in the event resolution cannot be reached, including providing detailed and immediate notification and updates to key individuals/ groups affected.Maintain discipline and professionalism during all interactions and in all verbal or written communications.Team contributor to overall team success and level of knowledge.

Qualifications

Role Qualifications and RequirementsHigh School Diploma or equivalent required.Minimum 4-6 years' experience as a lead on professional Audio-Visual installations. Maintain valid driver's license.Good driving record to ensure insurability.Experienced with the installation and configuration of audio and video conferencing and their interpolation into a variety of room environments and larger Audio-Visual installations. Complete understanding of Audio-Visual network requirements within larger networks.Knowledge of VoIP and analog (POTS) phone systems. Basic IP networking expertise and or education.Crestron Digital Media & NVX Certified, with a strong knowledge of the range of Crestron equipment and Toolbox software. Biamp Tesira Certified, with a strong knowledge of gain structure, and room acoustics. Infocomm CTS-I Certified, with a strong knowledge of industry standards and best practices. OSHA Certified, with a strong knowledge of structure requirements and safety concerns. Must be able to work independently, as well as, in a team environment and communicate daily install objectives to the fi