Job Information
Expeditors Domestic Customer Service in Brisbane, California
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Scope of Position: Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture.
KEY RESPONSIBILITIES:
Ensure smooth and timely shipment process flow
Ensure accurate and timely data entry into our operational system based on defined metrics
Track and trace shipments
Provide proactive and clear communication to internal and external customers
Ensure accurate and timely client billing, including dispute resolution
Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
Ensure compliance to company policies and external regulations
Complete cross training in order to support team coverage
Professionally represent Expeditors to our customers, service providers, and government agencies
EXPECTATIONS:
Continually identify areas to improve efficiency
Embrace and adopt technology to optimize their ability to complete their work
Achieve standard of 52 hours training per year, including all mandatory trainings
Drive and develop customer relationship in order to exceed their expectations
Have a sense of urgency, be willing to help by offering solutions
HOURS: 10am to 7pm
DAYS: Monday to Friday
Fully proficient with various software applications (mainframe systems)
10-key by touch
Displayed ability to work independently with minimal supervision
Ability to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
Functions efficiently in a high stress environment
Willing to work overtime
An intimate understanding of Export Compliance
Certifications including: Certified Export Clearance Specialist, Dangerous Goods – Ground and Air, IATA/FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation
Reporting Structure:
- Transcon Lead Agent, Transcon Supervisor, Transcon Manger
Additional information
Please include a cover letter
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time
Expected compensation $22.00 to $33.00 per hour.
Employee Stock Purchase Plan
Health Plan: Medical, Prescriptin Drug, Dental and Vision
401k Plan
Training and Professional Development Program
All your information will be kept confidential according to EEO guidelines.
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