Enrollment Analytics Specialist (HEOa) - Office of Enrollment Communications and Technology

POSITION DETAILS

Lehman College, of The City University of New York, ranks among the top five institutions in the nation for fostering social mobility. A four-year Hispanic-Serving Institution in the Bronx, Lehman offers bachelor’s, master’s, and advanced degrees and certificate programs in the Liberal Arts, sciences, and professions. The College’s community-driven mission and notable academic programs attract a diverse, international enrollment of over 15,000 students who take courses on its 37-acre, tree-lined campus and online degree programs. Many thousands more community members benefit yearly from its active cultural, educational, health, and economic outreach programs and services.

The Office of Enrollment Communications and Technology at Lehman College is seeking an Enrollment Analytics

Specialist (HEa). This position plays a critical role in analyzing and reporting on enrollment trends and student

success outcomes to support the College’s strategic enrollment and retention efforts. The Enrollment Analytics

Specialist will gather, interpret, and present data that will help drive decision-making, optimize recruitment

strategies, and identify key opportunities to improve student retention and graduation rates. The incumbent

will have the ability to think strategically and creatively. Additionally, the incumbent will collaborate across

Enrollment Management departments to develop reports to support recruitment, enrollment, retention, and

student success initiatives.

The Enrollment Analytics Specialist will focus on data collection, analysis, and reporting related to enrollment

trends and student success outcomes. The Analytics Specialist insights will guide decision-making, support

recruitment strategies, and highlight areas for intervention to improve retention and completion rates.

Key responsibilities for this position include but are not limited to:

• Collect, analyze, and interpret enrollment data to identify trends and forecast future needs.

• Provide insights and recommendations to inform recruitment, retention, and completion strategies.

• Develop and produce detailed reports on key performance indicators (KPIs) related to enrollment,

retention, student success, and other metrics as needed.

• Collaborate with the CRM Manager and EAB Navigate Admin to ensure student and enrollment data is

integrated into institutional planning and outreach efforts.

• Work closely with academic departments, enrollment services, and college leadership to provide datadriven

recommendations that support student success and institutional goals.

• Monitor and report on data quality, ensuring accuracy and consistency in all enrollment-related

databases and reporting tools.

• Develop visualizations, dashboards, and presentations to communicate data insights to internal

stakeholders effectively.

• Support ongoing student outreach and enrollment campaigns with targeted data and analysis.

• Assist with enrollment projections, retention forecasts, and other predictive analytics efforts.

• Participate in staff meetings, professional development, and training sessions as required.

• Perform other related duties as assigned by supervisors or senior leadership.

QUALIFICATIONS

Bachelor's Degree and four years' related experience required.

Bachelor’s degree (preferred in data analytics, statistics, information technology, or a related field).

OTHER / PREFERED QUALIFICATIONS:

• Strong proficiency in data analysis tools such as Power BI, Excel, Tableau, or other relevant software.

• Experience working with EAB Navigate360 CRM (or similar), PeopleSoft or similar enterprise student

information systems (SIS) is highly desirable.

• Knowledge of enrollment management principles, student success metrics, and retention strategies.

• Excellent written and verbal communication skills, with the ability to translate complex data into actionable

insights.

• Strong organizational and time-management skills, with the ability to manage multiple projects and

deadlines.

• Attention to detail and commitment to data accuracy and integrity.

• Ability to work independently and collaboratively; self-starter with a positive approach to collaborating with

the enrollment team.

• Literacy of Mac and or Windows operating systems, including mastery of Microsoft Office Suite and

knowledge of databases.

CUNY TITLE OVERVIEW

Administers enrollment processes and related functions.

• Collaborates with management team in the development of admission and enrollment goals, strategies, and initiatives; participates in planning enrollment events.

• Analyzes and interprets quantitative and qualitative student enrollment data to prepare reports for management.

• Recommends and implements improvements to existing technical systems and office operations.

• Serves as resource reference to interpret and comply with University and College enrollment policies.

• Prepares and reviews student communication materials.

• May coordinate aspects of student entry from point of allocation to include orientation, advisement, and collection of admitted student documents.

• May supervise office operations and/or department budget

• Performs related duties as assigned.

Job Title Name: Enrollment Specialist

CUNY TITLE

Higher Education Assistant

FLSA

Non-exempt

COMPENSATION AND BENEFITS

Salary commensurate with education and experience, within approved salary range of $52,267 to $54,313.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.

Candidates must attach a resume, cover letter, and three professional references (name, title, organization, and contact information).

CLOSING DATE

Resumes will be received until January 8th, 2025.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

29561

Location

Lehman College