PATIENT CARE ASSOCIATE

Job Details

Job Location

Callen-Lorde Community Health Center - Bronx - Bronx, NY

Position Type

Full Time

Education Level

High School

Salary Range

$23.08 - $23.08 Hourly

Travel Percentage

Up to 25%

Job Shift

Any

Job Category

Admin - Clerical

Description

Callen-Lorde Community Health Center is a global leader in LGBTQ+ health care. We provide sensitive, quality health care and related services targeted to New York's LGBTQ+ communities—regardless of ability to pay. Our commitment to excellence and inclusivity makes us a great place to work and grow. We are seeking an exceptionally friendly and detail-oriented individual to join our team as a Patient Care Associate (PCA). As a key member of our dynamic medical team, the PCA works in collaboration with medical staff to ensure optimal patient care. This role is responsible for front desk reception duties, maintaining an efficient flow of patients, visitors, and phone calls, and providing administrative support to the clinical staff.As a PCA, your responsibilities will include:

• Greet patients and visitors with a courteous, patient, and professional demeanor.

• Manage front desk reception duties, including answering phones, scheduling appointments, and checking in/out patients.

• Maintain efficient patient flow and coordinate with medical staff to minimize wait times.

• Assist with patient registration, including collecting and verifying billing and payment information.

• Provide administrative support to clinical staff, including managing medical records and assisting with patient follow-up.

• Handle patient inquiries and direct them to appropriate resources or staff members.

• Ensure the front desk and waiting areas are clean, organized, and welcoming.

  Benefits

  Callen-Lorde is a great place to work we’re passionate, mission-driven people who care about health justice for LGBTQ communities. In addition to being part of a fantastic team, all full-time employees are offered a comprehensive benefits package including an exceptionallowcost medical plan option for you, your domestic partner and/or your family, tuition assistance, dental insurance, vision insurance, no cost life insurance, short and long-term disability insurance, Flexible Spending Account, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan. Learn more about our employee benefits https://callen-lorde.org/benefits/

Qualifications

• High school diploma or equivalent required

• Experience in a medical service environment, specifically with front desk activities preferred

• Knowledge of Federal & NY State patient privacy regulations/laws a plus

  Desired Characteristics, Skills, and Abilities

• Experience working with diverse populations including the LGBT community

• Excellent attention to detail

• Strong customer service skills

• Ability to remain calm, focused, and helpful under stress

• Ability to multi-task

• Bilingual (English/Spanish) strongly preferred

• Commitment to the mission of Callen-Lorde