JOB REQUIREMENTS: Overview Are you a people person? Be a First Citizens person! Join our Brookfield branch team and make a difference. This full-time Sales and Service Representative position will be located in-branch at 12655 West Capital Drive in Brookfield, Wisconsin. This role is responsible for processing transactions and other customer service requests in the branch, facilitating customer awareness and education of bank capabilities, tools, and resources, and supporting the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner. The successful candidate will demonstrate: Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation; Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ability to learn and adapt quickly to new information and technology Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently; Able to process information and move quickly through problem resolution Responsibilities The essential functions of the job include, but are not necessarily limited to, the following: Engaging customers in conversation to understand their banking needs and preferences Processing transactions accurately and efficiently Providing assistance with account servicing needs Facilitating customer awareness and education of bank services, including digital banking capabilities Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs Qualifications Required Education: High School Diploma or GED Required Experience: 6+ months of face-to-face customer service experience Preferred Skills: Sales support (cold-calling, marketing, etc.) Knowledge of retail banking products and services Strong communication, both written and verbal Working knowledge of Microsoft Office If hired in Wisconsin, the base pay for this position is generally between \$18.39 and \$24.88 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. First Citizens benefits programs are designed to meet our associates where they are in life. Full time associates (20+ hours) are offered a... For full info follow application link. First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/451DA6F687B34709