Department Coordinator, Assessment and Intake Department Category Administrative/Clerical Job Locations US-MN-Brooklyn Park Type Regular Full-Time About Us We are a psychiatric healthcare system, dedicated to providing mental healthcare for all, with seven locations in the Minneapolis/St. Paul metro area, and two additional sites located in Rochester and Mankato. With a robust benefits package, career advancement opportunities, and great workplace culture, we value our employees and the work they do each day for our patients and families. Our services span the full continuum of care for patients, with a variety of roles and opportunities for job-seekers looking for more than a job, but a place where you can grow in your career. Responsibilities The Department Coordinator serves as a resource for Assessment and Intake staff, by assisting with care coordination, providing information, and securing assistance. The Department Coordinator is expected to provide exceptional customer service. This is done in a manner that reflects our mission, vision, and values. Responsibilities and Accountabilities: Performs coordinating functions accurately and efficiently Connects with external referrals to ensure clinical documentation is received Patient needs are prioritized and implemented according to department policies, procedures, and standards Interpersonal communication is courteous, responsive, and timely Performs accurate and timely processing of ROIs, consents, and intake paperwork Completes documentation (in SalesForce, MyAvatar, and Outlook) within the timeframes referenced in department policies Provides clerical support to the department Demonstrates customer service approach in care and interactions with others Participates in quality improvement activities to evaluate and improve systems and processes that support patient care Maintains patient confidentiality Qualifications Requires a high school diploma. Prefer experience with EHR systems and/or SalesForce. Prefer experience in the mental health field Strong communication and telephone skill Ability to prioritize and organize tasks in fast paced environment Computer and clerical skills Ability to establish effective relationships with team members Strong customer service skills PrairieCare is a psychiatric healthcare system experiencing rapid growth in the Twin Cities and southern Minnesota. With multiple sites across the metro, including locations in Rochester and Mankato, PrairieCare has quickly grown to become one of Minnesota's largest providers of mental health services to children, adolescents, adults, and their families. PrairieCare does not discriminate against any person based on race, color, national origin, disability, or age in admissions, treatment, or participation in its programs, services, activities, or employment. PrairieCare is an Affirmative Action Employer/Equal Opportunity Employer supporting Veterans, Disabled, and other protected individuals and is committed to a diverse workforce. PrairieCare is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process please email hr@prairie-care.com for assistance. Offers of employment from PrairieCare are conditional and contingent upon successful clearance of all background studies. PrairieCare does not discriminate against any person on the basis of race, color, national origin, disability or age in admissions, treatment or participation in its programs, services, adolescents and their families. PrairieCare is an Affirmative Action Employer/Equal Opportunity Employer Offers of employment from PrairieCare are conditional and contingent upon successful clearance of all background studies.