Overview:

Responsible for directing all customer analytics initiatives for M&T Bank. The strategic and ad hoc analytics team focuses on answering critical and unique business questions by conducting quantitative and statistical analysis.

Primary Responsibilities:

• Participate in strategic marketing decisions relating to customer needs, preferences, behaviors and segmentation, as well as advertising, direct marketing, and digital marketing efforts.

• Lead the prioritization of Analytics initiatives in close collaboration with business partners using value of information, strategic relevance, and ROI perspectives.

• Develop and manage strong relationships with internal clients (business groups) and understanding their needs pertaining to marketing analytics and customer insights.

• Present results of analyses and recommendations to senior managers and executives and collaborate with cross-functional business partners on key bank initiatives.

• Develop creative approaches and methodologies to answer critical business questions, evaluate new product and service opportunities, and assess market potential.

• Evaluate opportunities to improve customer profitability, targeting efficacy, offer appeal, channel preference, product and service bundling, customer loyalty, etc.

• Oversee the validation, tracking and monitoring of the performance of statistical models, and development of next-generation models.

• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

• Promote an environment that supports diversity and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators, as applicable.

• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

• Complete other related duties as assigned.

Scope of Responsibilities:

Responsible for continuously enhancing the evolution of our analytics capabilities while also working to enhance the vision for the analytics team.

Supervisory/ Managerial Responsibilities:

Managerial responsibility for onshore team of 8 and offshore team of 15

Education and Experience Required:

Master's degree (preferably in quantitative field)

9 years relevant experience, with 4 years managerial experience and experience managing vendor/partner relationships

Comprehensive understanding of statistical tools (SPSS, SAS) and techniques (linear regression, time series analysis, factor analysis, cluster analysis, etc.) used for modeling, segmentation, and in-depth data analysis

Location

Buffalo, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.