Since 1920, New Era has been hand-crafting the finest headwear and apparel in the world. New Era employees are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand. Every day at New Era is a new experience because we are redefining what it is to be a lifestyle brand.

This family-owned business was built on the hard work and dedication of our employees. The creativity, innovation, and passion our teams of people around the globe bring every day have made New Era what it is today.

Apply to join New Era's team!

Position Summary

The Mailroom Operations Administrator will be responsible for coordinating New Era Cap headquarters' shipping, receiving, and mail distribution functions for internal and global operations while ensuring the highest level of customer service and satisfaction for internal customers. The Mailroom Operations Administrator is an individual contributor who operates autonomously to ensure mailroom operations run efficiently to support critical business needs.

Responsibilities

• Coordinate the receipt of all incoming air, ground, product, and LTL shipments for headquarters

• Oversee the process of receiving, tracking, scanning, notifying, processing, and distributing shipments to internal customers

• Manage the receipt, sorting, processing, and delivery of USPS mail and interoffice mail to all internal customers

• Coordinate the processing and posting of all outgoing USPS mail

• Coordinate the processing and shipping of all outgoing air, ground, and LTL shipments for internal customers, including verifying and packing items according to specifications and providing tracking information as needed

• Partner with stakeholders and vendors to anticipate and resolve unexpected issues, minimize interruptions, and avoid shipment delays

• Coordinate and assist with special mailings, tradeshows, and special projects, ensuring timely and accurate completion

• Manage inventory of office and shipping supplies to maintain adequate stock levels, anticipate needs, and replenish supplies as necessary

• Spearhead the process of vendor creations, maintaining accurate records and ensuring compliance with company policies

• Facilitate work orders and purchase orders

• Establish standard operating procedures and draft office-wide communications to streamline processes

• Recommend and implement process improvements

• Maintain a clean, organized, and efficient mailroom and loading dock area

• Ensure employee needs are met in an office environment, promoting a positive workplace culture and enhancing overall satisfaction

• Keeps all sensitive matters confidential

• Other duties as assigned

Knowledge, Skills and Abilities

• Ability to provide guidance and direction to others in a positive and actionable manner

• Skilled at taking initiative to ensure operations follow proper procedures, takes proactive corrective action as needed

• Ability to meet deadlines in an environment with fast changing priorities and manage time effectively

• Ability to communicate effectively when speaking and writing

• Ability to work in an organized manner under pressure

• Strong problem-solving skills

• Demonstrates autonomy when making decisions

• Superb customer service skills

• Enthusiastic positive person who embraces work with a sense of urgency and persistence

• Must be punctual and possess a strong work ethic

• Proficient in Microsoft Office-Outlook, Word, Excel

• Ability to work standing most of the time

• Must be able to safely use a pallet jack along with other mailroom tools and equipment

• Must be able to lift 50 lbs

Education and Experience

• Associates Degree required. Additional experience will be considered in lieu of degree.

• One (1) to Three (3) years of experience in a professional office mailroom setting required

• Valid driver’s license required

• Knowledge of SAP and Concur systems preferred

Travel Requirement

• 0% to 15%; domestic

New Era Cap LLC. is an Affirmative Action and Equal Opportunity Employer that believes in inclusion and does not discriminate against any candidate or employee on the basis of race, color, sex, age, religion, national origin, sexual orientation, gender identity, disability, veteran status, genetics, or any other basis protected by applicable local, state or federal laws.

The salary range for this posted position is $21.00 - $25.00 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

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