Description We are offering a long-term contract employment opportunity in the Government sector for a Customer Service Representative based in Burbank, California. This role primarily revolves around providing excellent customer service, handling inbound calls, and managing data entry tasks.

Responsibilities

• Handling incoming customer service calls in a call center environment.

• Assisting customers by providing information, resolving issues, and answering queries.

• Entering and updating customer data and order entries in the system.

• Scheduling appointments as per customer requests.

• Ensuring all customer service activities are carried out in compliance with government standards.

• Proficiently using Microsoft Excel and Word for record keeping and correspondence.

• Balancing the handling of inbound and outbound calls, ensuring customer satisfaction.

• Managing email correspondence with customers, providing timely and accurate responses.

• Monitoring customer accounts and taking necessary action based on account status. Requirements • Proven experience in answering inbound calls with efficiency and detail orientation

• Demonstrated ability in call center customer service, with a strong focus on customer satisfaction and retention

• Excellent customer service skills, with the ability to effectively address and resolve customer issues

• Proficiency in data entry, ensuring accuracy and attention to detail

• Experience with email correspondence, maintaining detail oriented and timely communication with customers

• Ability to handle both inbound and outbound calls, managing customer inquiries and complaints effectively

• Strong knowledge of Microsoft Excel, with the capacity to create and manage spreadsheets

• Proficiency in Microsoft Word, with the ability to create detail oriented documents and reports

• Experience in order entry, accurately processing customer orders in a timely manner

• Ability to schedule appointments, managing and organizing a complex calendar effectively. TalentMatch®

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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