Field Services Engineer I

Location CA, Burbank

Department Engineering

Employment Type Full Time

Crane Aerospace and Electronics has an exciting opportunity for a Field Services Engineer I at our Burbank, CA location.

About Crane:

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).

Every 1.2 seconds, product built at our Crane Aerospace & Electronics Burbank facility is stopping aircraft – delivering passengers and military personnel safely to their destination. Home to our Landing & Cabin Systems team, Crane A&E’s brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world. You’ll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no shortage of entertainment. Start the next chapter of your career with Crane Aerospace & Electronics!

Job Summary:

The Field Services Engineer I works under immediate supervision and uses established procedures to maximize product performance by supporting and resolving product issues quickly, efficiently and to customer satisfaction. The Field Services Engineer I also participates in engineering design review and testing of products, provides technical support and training for the end user at customer sites and ensures customer satisfaction.

Essential Functions:

• Respond to and troubleshoot Airline and Original Equipment Manufacturer (OEM) customer technical inquiries

• Develop training materials for end user customer and provide onsite and off-site training for customers

• Perform detailed failure analysis and write reports

• Support new product Entry into Service (EIS) programs

• Support in-service evaluations, aircraft certification and integration testing; Participate in various on-wing tests, monitor and resolve complex technical in-service issues, and provide design engineers with product feedback

• Write reports and manage inter-company communications

• Maintain knowledge of CFR, FAR, SFAR’s (Federal Aviation Regulations)

• Maintain knowledge of outside agencies such as FAA, NTSB, ICAO, JAA, EASA, and their services

• Support Product Development Phase (PDP) Process

• Participate in Program Design Review (PDRs) and on-going status reviews

• Any other task assigned by supervisor or management

Non-Essential Functions:

• Participate in various industry symposiums, conferences and meetings

• Build and maintain various Product Support databases

Minimum Qualifications:

• Experience: 0-2 years relevant work experience

• Knowledge: Working knowledge of the airline industry, airline products, airline support requirements, and regulatory requirements; Working knowledge of aircraft and shop level maintenance; Working knowledge of MS Projects; Working knowledge of Failure Reporting, Analysis and Corrective Action System (FRACAS);Understands fundamental concepts, practices and procedures of assigned product or program; Knowledge of commonly-used concepts, practices, and procedures within the field

• Skills/Abilities:Proficient with MS Office including Word, Excel, PowerPoint and Outlook

• Education/Certification:

• BA or BS Degree in Electrical Engineering, Electronics, or related technical discipline; OR Associate's Degree from a two-year college & 4+ years of relevant work experience.

• Driver's License required

• Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Preferred Qualifications:

• FAA Certified Repairman (Airframe & Powerplant license)

• Foreign language knowledge

• Experience working in other cultures and customs

• Knowledge of Microsoft Access

Working Conditions:

• Standard office environment; Work requires substantial visual concentration on detail

• May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes

• Position involves heavy lifting

• May have special circumstances that require work at night or on holidays; May need to be available by phone after work hours

• Working conditions are normal for a manufacturing and aircraft maintenance environment

• Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE

• Travel may be required up to 45% - must have no travel restrictions

• Standing: 30% *percentage is approximate and may vary depending on work task

• Sitting: 70% *percentage is approximate and may vary depending on work task

• Lifting (in pounds): up to 50 pounds

• Pushing (in pounds): up to 40 pounds

• Mental/Visual: use of computer, calculator, filing cabinets

• Workspace (line, cube, etc):cubicle/desk

Top Benefits:

Salary range: $82,100.00 to 97,400.00. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.

As a team member at Crane Aerospace and Electronics, you’ll enjoy:

• Benefits: Health care, dental, vision, life and disability insurance starting the first day of the month

• Time Off: 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.

• 401k Retirement Plan: 401k plan with company match

• Education Reimbursement: eligible after 90 days of employment

• Flexible work schedule: This position is eligible for our Crane Flex Hybrid schedule which allows for the option of up to 2 days/week of work-from-home. Some conditions apply which will be discussed during the interview process. Full policy to be provided after hire.

You can see a list of our benefits at or visit our website at for more information on our company and great opportunities.

We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.

In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, sex, national origin, marital status, age, sexual orientation, gender identity, disability, pregnancy, medical condition, genetic information, protected veteran status or any other characteristic protected under federal, state, or applicable local law.

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