The Order Management Specialist will provide a high level of service to KDP’s Business-to-Business (B2B) Customers. The primary responsibility is to process customer orders via EDI or email following established protocols and in a timely manner. At times, there may not be established processes, requiring creative and/or innovative solutions to meet customer needs. This role will interact regularly with a variety of customers, building trusting business relationships and striving to provide a superior customer experience. Any issues that impact the ability to deliver to the customer on time will be escalated to the appropriate supply chain team, with responsibility for managing the follow-through to ensure satisfactory resolution. This individual may also participate in process improvement initiatives to meet customer needs and evolving business needs.

Responsibilities

• Enter, process and manage orders in our ERP system with active ownership and engagement from PO receipt to customer invoice

• Support Sales, Marketing, Supply Planning and Logistics on order-management issues

• Support successful execution of EDI transactions and trouble-shoot EDI Idoc errors for assigned pool of accounts

• Provide backup of accounts for other team members in their absence

• Navigate computerized systems for tracking, information gathering, and/or troubleshooting

• Respond in a timely and professional manner to all Customer inquiries. Identify resources within Supply Chain to support timely response to Customer inquiries

• Create a positive experience for the Customer by consistently providing superior service and exceeding expectations

• Work collaboratively with Transportation, Supply Planning and Distribution Centers (DCs) to support on-time and accurate order fulfillment and delivery to meet customer requirements

• Support on-boarding training for new associates and cross training of existing team members

• Provide insight on and champion process improvement opportunities and the elimination of non-value-added work

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Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.