Description

Responsible for planning, organizing, coordinating and directing the operation of the Automated Passport Control (APC) Federal Inspection Station (FIS) activities, ensuring Agent performance and maintaining effective customer service by performing the following duties personally or through subordinates.

• Planning, organizing, coordinating and directing the FIS activities and Agents to meet established service delivery, timelines and customer expectations.

• Maintains effective relationships with customers. Ensures work standards and performance are compliant with Customer expectations.

• Identifies, manages and utilizes needed resources in order to meet the operational goals and timely service.

• Understands issues and opportunities for improvement, gathers necessary data and communicates with appropriate personnel to resolve issues.

• Ensures Team Members successfully comply with all Company training requirements,Investigates causes of accidents and recommends safety measures for preventing further occurrences.

• Complies with the Station's attendance standards.

SUPERVISORY RESPONSIBILITIES

• Location: Baltimore International Airport

• Rate of Pay: $16.60 per hour

• Schedule: 1:30pm - 9:00pm (Weekends and holidays required)

• Training: Monday - Friday 9:00am - 3:30pm

Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; addressing issues, resolving issues, and ensuring employees successfully complete company's training program.

• Excellent communication, interpersonal skills

• Excellent customer service skills

• Computer proficient

EDUCATION and/or EXPERIENCEAssociates degree (AA.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

REASONING ABILITYAbility to define problems, collect data, establish and draw valid conclusions. Ability to interpret an extensive variety of technical instructions furnished in written, verbal, diagram, or schedule form. Ability to deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONSPossess and maintains a valid State driver's license and other FAA/Airport required identifications/seals or authorizations.

PHYSICAL DEMANDSThe employee is regularly required to stand, walk, and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.

Qualifications

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity

• Leader: Inspires teammates to follow them

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Goal Completion: Inspired to perform well by the completion of tasks

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)