Essential Duties and Responsibilities:

• Answer employee calls regarding staffing/scheduling functions

• Coordinates therapists schedules with compatible clients

• Confirms and updates therapists availability schedules

• Communicates with both therapist and clients in regards to session cancellations and/or changes in a timely manner

• Schedules all new referrals to the appropriate therapist based upon client location,

service area and availability

• Takes ownership of front desk operations, greeting clients, answering phone calls, and sorting mail

• Answer emails and other written communication in a timely manner

• Consults with Operations Manager and supervisors concerning scheduling needs to efficiently create processes that improve services and procedures

• Perform other miscellaneous administrative duties as assigned

Qualifications/ Requirements:

• Relevant experience, 1 year (Not Required but preferred)

• Spanish and English fluency required

Licenses, Certifications

• Driver's License (Required)

• Fingerprint clearance (both DOJ and FBI)

Other Knowledge, Skills and Abilities

• Team Leadership

• Excellent written/oral communication

• Relationship development

• Solution-oriented problem solving

• Excellent organization and planning

• Systems management

• Exceptional project and personnel management skills

• Excellent ability to multitask and prioritize in a busy, fast-growth environment

• Proficiency in MS Word, Excel and PowerPoint is essential