About the Site

Internationally known, Sterling Vineyards is one of the most visited wineries in Napa Valley. Modeled after a Greek monastery, the winery sits 300 feet above the valley floor where visitors take an aerial tram to access the top-quality Bordeaux varietals and majestic 360-degree views of Napa Valley. Closed in September 2020 following the Glass Fire that affected much of the area, Sterling will be re-opening to guests in October 2023 complete with a new gondola system, re-imagined visitor spaces and a fresh take on Napa Valley hospitality.

About the role

Sterling Vineyards is looking for a Tasting Room Associates with a background in customer service, a good eye for detail, and truly enjoys fostering a wonderful experience for every guest that visits the property. As a Hospitality Sales Associate, you will be the main point of contact for our guests, so a polite, friendly, and energetic demeanor is a must.

Key Responsibilities

Set-up and host wine tastings and tours for guests

Sell wine, merchandise and wine clubs to meet or exceed monthly sales targets

Collaborate with co-workers to provide a superior guest experience

Provide service and hospitality that exceeds our competitors and our guest’s expectations

Stay current on Sterling Vineyards wines and customer offerings

Be engaged and active in local wine industry community – know our market

Be informed on local hospitality offerings and make recommendations to guests

Participate in TWE training programs

Strive for WISE triple score sales and service results

Open, close and operate cash registers

Assist in events, private dinners and various site activities

Assist Wine Inventory and Merchandise Dept. with restocking, inventory and floor upkeep

Follow site policies and procedures including but not limited to: Opening and closing, inventory of merchandise and wine, etc

Act as a backup for other Hospitality Sales Associates who are conducting tastings and tours

About you

Must be 21 years of age

Exemplary customer service skills

Passionate about wine

Sales and conversion via hospitality and knowledge

Strong presentation skills with the ability to relay their knowledge of wines and wine production

Dynamic communication skills & positive attitude

Must have a clean professional appearance and excel in intercommunications and interactions

Ability to start a project and carry through to successful implementation

Knowledge of food and wine, the wine industry, Sonoma, Napa and Bay Area restaurants

This position must work weekends (Friday, Saturday and Sunday), some holidays and evenings

Must be able to lift 50 lbs (a case of wine)

Culture

As part of Treasury Wine Estates we bring our whole selves, we're courageous and we deliver together - that's our DNA. We're a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. We're brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We're definitely "glass half full" people and see challenges as opportunities and move with pace to achieve our goals.

Inclusion and Diversity

Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact recruitment@tweglobal.com, quoting the job title and reference number.

We do move quickly at TWE and continually review applications, so if you don't want to miss out, apply today!

Pay Transparency Disclosure: The base pay range offered for this position is $21 to $26 per hour. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. Our expectation is that the incumbent will work out of the Calistoga CA area. If the incumbent works out of another location, the wage rate may fall above or below this range. Treasury reserves the right to modify the range in the future.