This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12075929

Position Summary

At Heartland Bank, Retail team members are essential to our success. We are committed to providing excellent customer experiences and have a passion for building relationships. Heartland Bank supports career growth opportunities and a healthy work life balance. As a member of our team, you will feel respected, valued, and have an opportunity to contribute to the companys success.\ \ The Retail Supervisor is a frontline leadership position with a growth opportunity to management. This position serves as a role model and mentor, ensuring optimal customer experiences, efficient operations, and support of bank initiatives within the branch.

Essential Job Functions include but are not limited to:

• Demonstrate an excellent customer experience, engaging customers by name, in a friendly professional manner.
• Guide retail staff through frontline training to follow policies and procedures, promote compliance with auditing standards, and demonstrate sound judgement to minimize the risk of fraud.
• Coordinate and perform retail duties as needed including customer transactions, opening and servicing deposit accounts, and consumer lending.
• Demonstrate and share advanced knowledge of branch operations, bank products and services.
• Schedule retail team to maintain optimal coverage and standards of service.
• Perform essential activities to meet established goals.
• Exercises independent judgement and proactively seeks solutions.

Core Essential Job Requirements

• All employees must be able to interact in a friendly and courteous manner with customers and coworkers in order to foster a positive environment of mutual trust and respect.
• Maintain confidentiality of all customer and employee information
• Demonstrate attention to detail and produce accurate, high-quality work
• Produce an amount of work that meets or exceeds job expectations
• Fully utilize systems, tools, training and resources provided to maximize potential
• Accept feedback and redirection politely and professionally
• Assist other departments as needed
• Demonstrate regular attendance and punctuality
• Positively represent and promote the Company within the community
• Make calls on customers and non-customers to develop new business and to enhance relationships with existing customers
• Participate in various professional associations (exempt-employees) and community activities to support the Company\'s mission and vision and to further personal development

Other Job Requirements

• Participate in various retail and bank projects as necessary.

Education and Experience Requirements

• Associate\'s Degree preferred or equivalent combination of education and experience
• 2+ experience in Banking, Sales/Marketing, Retail, Sales Associatepreferred or equivalent combination of education and experience
• Must comply with all requirements of the SAFE Act and obtain a Unique Identifier from the NMLS

Physical Requirements

• Regularly:Standing,Talking,Hearing,Feeling/Touching, andVision - close, peripheral, depth, ability to adjust focus
• Frequently:Walking
• Occasionally:Sitting,Climbing and/or balancing,Reaching - with arms and hands, andStooping, kneeling, crouching, and/or crawling

Heartland Bank and Trust Company is an Equal Opportunity Employer, including disability/vets.