Job Title:

Customer Success Manager

About Trellix:

Trellix is a global company redefining the future of cybersecurity and soulful work. The company’s comprehensive, open and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at   https://trellix.com .

Role Overview:

Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and successful implementation of Trellix Solutions. The CSM must consult with customers at all levels, articulating the value of Trellix solutions and services to inspire the adoption of products, services, educational offerings, and support. This role also focuses on managing both the health and renewal motions of customer accounts, driving renewal deals from start to finish, while identifying opportunities for upgrades and cross-sells. Ultimately, the CSM's efforts promote retention and loyalty, leading to successful renewals and overall customer satisfaction.

About the Role:

• Serves as the primary post-sale point of contact for clients/customers.

• Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products/services.

• Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s)/services.

• May recommend specific solutions to achieve customer’s desired result. Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products/services; accountable for client renewal and retention results.

• Ensures best practices are adopted for product use.

• May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support.

• May or may not be on a sales incentive plan that is based on individual and/or team sales results (e.g., revenue, bookings, unit sales). This is an individual contributor role.

About You:

• 7+ years of customer engagement and account management experience in a SaaS solutions company and/or an enterprise software/Cybersecurity industry is desirable.

• As a trusted advisor, you are experienced in successfully working with a portfolio of large enterprise and major clients leading to adoption, expansion, and renewals of our dynamic products.

• Strong customer orientation with the ability to manage complex projects and conflicting requirements.

• Outstanding communication skills and ability to collaborate cross functionally

• You have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and services

• Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base

• University degree or equivalent experience

This position is paid (in part) on a commission basis. The Base Pay Range is $83,000 - $154,000. The On Target Earnings (OTE) Range (base pay plus on target commission) is $103,000 – $192,000. Actual base pay within the Base Pay Range and actual OTE within the OTE Range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include long-term incentives, subject to various metrics and company policy.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans

• Medical, Dental and Vision Coverage

• Paid Time Off

• Paid Parental Leave

• Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.