Description

Corporate Overview : CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.

Division : CRST Capacity Solutions brings together our Flatbed, Integrated, and Expedited services. Fully managed asset-based transportation that includes long haul, drayage, short-haul regional, and time-sensitive freight augmented by our expansive third-party carrier network and power-only capabilities.

Job Title : Account Manager

Location : Onsite in Cedar Rapids

Job Schedule : Monday-Friday (9:00 AM-6:00 PM)

Job Summary : The Account Manager provides support to customers through various channels, including in person, phone, email, and social media. They excel in effective communication, understanding customer needs, and delivering solutions promptly. Responsibilities include collecting and recording customer data, maintaining accurate interaction records, and utilizing problem-solving skills, patience, and empathy while working under pressure. The primary focus is on building and nurturing positive customer relationships, delivering quality service that exceeds expectations.

Day in the Job Preview : The Account Manager is responsible for building and maintaining relationships with internal and external customers, persuading customers to assign CRST their loads, coordinating with drivers (company, independent contractors, and 3rd party) for pickup and delivery. This role entails full ownership of assigned loads and comprehensive customer communication with the customers.

Essential Duties/Responsibilities :

• Create optimal front-line customer relations by working with customers and inside sales staff from specific regions of the country, ensuring continued company growth and goal achievement.

• Coordinate all facets of customer freight shipments: provide rate quotes occasionally, schedule service dates, book freight, answer customer calls, and provide daily track and trace of customers' shipment activities.

• Monitor logistics by maintaining communication with operations.

• Manage the departments and oversee the department's general mailbox, handling a high volume of daily emails.

• Assist the sales department in providing rate quotes.

• Perform various tasks as assigned.

Job Requirements :

• Successful completion of a CRST background check and drug screen is required.

• High school diploma or GED is required.

Ideal Experience & Skillset :

• Proficient in MS Office, specifically Outlook and Excel.

• Experienced in transportation.

• Background in sales, including customer interactions and negotiation skills.

• Familiar with logistics and warehouse operations.

• Holds an AA or BA in a relevant field.

Did You Know?

• CRST is one of the largest privately owned trucking companies in the United States. That means you can count on our experience and ongoing commitment to provide the best service to our customers and the best work environment for our employees.

• We’re family-owned. We’re dedicated to building on our founder’s legacy to make CRST the transportation solution.

• CRST is headquartered in Cedar Rapids, IA. Our midwestern hometown is known for its strong values, commitment to our community, and the success of manufacturers and producers here and throughout the country. When we thrive, America thrives!

CRST Core Values : Safety is at the core of all we do | Integrity in every decision and action | Commitment to the success of employees, customers, agents, contractors, and communities.

EEO Commitment : All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Hiring Notice : Offers of employment are contingent upon successful completion of a background check, drug test, and MVR (if applicable).

Qualifications

Skills

Preferred

• Critical Thinking: Expert

• Judgment and Decision Making: Expert

• Negotiation: Expert

• Persuasion: Expert

• Reading Comprehension: Expert

• Service Orientation: Expert

Education

Preferred

• Associates or better