Description

Job Summary: The Manager - Operations, is responsible for leading a team of 8 Fleet Managers who support one of our Dedicated customers in eight markets. As the leader of this team, you will work to ensure the satisfaction and retention of drivers to create efficient and profitable utilization while delivering a high level of customer service. This manager will travel as needed to visit with our customer at their site locations.

Essential Duties and Responsibilities:

• Direct leadership and management of a staff of Fleet (Operation) team members.

• Provide daily direction and coaching to Fleet Managers to continue to improve driver retention and customer satisfaction.

• Drive change through data and implementing processes to improve the customer experience.

• Develop relationships with drivers to improve performance and encourage retention.

• Act as the driver advocate toward internal departments to answer driver questions, and resolve driver concerns.

• Use creative problem-solving and conflict-management techniques to communicate directly with customers and drivers.

• Monitoring key performance indicators: expenses/Financial success; utilization and on-time service; analyzing results, ensuring attainment of objectives, and taking corrective action as necessary. 

Shift: Monday - Friday 7:30 to 5pm

Work Location: Onsite at our office

Experience needed: 5 years within a transportation operations experience including time leading a team.

This role is eligible for a 10% annual bonus.

The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Qualifications

Skills

Preferred

• Complex Problem Solving: Expert

• Coordination: Expert

• Critical Thinking: Expert

• Judgment and Decision Making: Expert

• Monitoring: Expert

• Negotiation: Expert

• Management of Personnel Resources: Expert

• Service Orientation: Expert

• Social Perceptiveness: Expert

• Speaking: Expert

Education

Preferred

• Associates or better

• Bachelors or better