Responsibilities Coordinate the collection of outcomes data by telephone and email from current and former Hazelden Betty Ford Foundation patients and family members of former patients. This information is used by the Butler Center for Research (BCR) to inform routine healthcare operations and assist in quality improvement by providing metrics by which to measure patient care and organizational quality. Coordinate data collection through interviewing, data entry, and data management in accordance with established protocols to ensure efficient, consistent, and appropriate treatment of participants and data collected Work together with your colleagues and supervisor to continuously improve the current data collection processes and systems Notify responsible staff of any patient complaints, risk for reoccurrence of substance use, mental health needs, or requests for additional contact or information as communicated via the Viewpoint surveys or research questionnaires Qualifications Required: Bachelor's degree, in lieu of BA degree six years of related experience 3 years of customer care and customer relations experience Fluency and comfort with using computers and internet-based applications Preferred: Experience in conducting telephone interviews Experience in data collection for research projects Experience working with electronic health records and database applications Overview The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The Hazelden Betty Ford Foundation team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is - at our core- a people-powered organization. Hazelden Betty Ford Foundation is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue. This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs. What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment. All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope. Being "a best place to work" is a strategic goal of Hazelden Betty Ford Foundation and it's a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work. We deeply value our employees. Working at Hazelden Betty Ford Foundation includes a comprehensive benefits package, including: Competitive Health, Dental and Vision Plans Retirement savings plan with employer match Paid time-off Tuition reimbursement The Hazelden Betty Ford Foundation is proud to be an equal opportunity and affirmative action employer. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Salary new (max and min) USD $20.00 - USD $23.87 /Hr. Diverse individuals encouraged to apply. Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities