Global Banking Production Services & Engineering Lead

Chandler, Arizona

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

The Global Banking Production Services & Engineering Lead is responsible for the following :

• Manages a function or unit within the technology environment. Manages associates and makes all decisions on personnel actions including staffing, performance management and compensation decision-making

• Supports multiple systems through maintenance, modification and problem resolution to support ongoing delivery of services and/or operations

• Manages multiple applications/ development projects, or single major complex initiatives if a small area of the development function

• Coordinates resources across various applications, operations or projects

• Manages budget, monitors progress and adjusts resources and priorities accordingly

• May provide expertise in determining the strategic technical direction and system architecture for initiatives. Provides input on policy issues

Responsibilities:

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives

• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills

• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met

• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization

• Contributes to the technology strategy for their technical domain

• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers

• Ensures that execution is aligned with product strategy by working with product management and other stakeholders

Managerial Responsibilities:

At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.

• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

• Influence

• Risk Management

• Solution Design

• Stakeholder Management

• Technical Strategy Development

• Analytical Thinking

• Application Development

• Collaboration

• Result Orientation

Required Qualifications:

• Previous experience managing a technology-focused team

• Excellent communication skills so that they are comfortable speaking to a variety of teams and individuals, including technical resources, customers, and business partners at all levels

• Excellent time management and organizational skills to keep track of multiple problems at any one time. They need to know what the problems are, which teams and individuals are performing technical analysis, and who to escalate should resolution investigations stall

• Excellent customer service and interpersonal skills with demonstrated history of building partnerships across all teams and levels

• Strong self-starter with excellent analytical and problem-solving skills

• A work history that demonstrates a strong ability to prioritize, multi-task and work independently

• Prior work experience that required a consistent and impeccable attention to detail, accuracy and follow up

• Proven effective communication and documentation of issues including those with business/client and technical impact

• Ability to work effectively under pressure, adapting to unexpected events, responding well to change

• Proactive ability to juggle multiple responsibilities and reprioritize tasks based on new information or shifting deadlines

• Exemplary demonstrated work ethic and pro-active, ‘can do’ approach

• Ability to handle highly sensitive, confidential, and non-routine information

Desired Qualifications:

• Broad and Targeted Business Acumen

• Targeted and Specialized Technical Acumen relative to the Application Domain Supported

• ITIL Certified

• Comfortable working in a fast-paced environment where priorities and deadlines change

• Ability to multitask and prioritize tasks with well-developed organization skills

• Excellent time management skills with strong attention to detail

• Ability to navigate in a constantly changing environment under tight deadlines with a high level of accuracy

• Ability to confidently interact with Senior Leaders

• Ability to prioritize work in a deadline intensive environment and work well under pressure

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.