About this role:

Wells Fargo is seeking a Lead Business Execution Consultant on the Product Operations team in Fraud and Claims Management Product leading business readiness and communications for strategic Fraud Detection Operations Product investments and supporting FCM Product Line priorities, goals, and deliverables. Learn more about our career areas and business divisions at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/) .

In this role, you will:

• Lead Product Operations engagement in product initiatives to identify operational readiness scope, coordinate execution and achieve expected outcomes

• Establish and lead executive and organizational communication routines to ensure strategic alignment and awareness

• Represent Product Operations during initiative intake and reviews to determine needed support

• Collaborate and consult with operational leaders, training/procedure delivery partners and capacity planning representatives to ensure business readiness for change

• Coordinate legal, risk, compliance, control and quality assurance engagements to ensure effective risk management and control monitoring

• Partner with FCM Product, Detection Operations, Detection Analytics and Prevention to deliver business value through execution of strategically significant initiatives

• Lead business readiness support functions or operations for multiple business groups and contribute to large scale strategic initiatives

• Research moderately complex business, operational, and strategic initiatives that require analytical skills and basic knowledge of organizational strategy

• Work independently to make recommendations for process improvements within Product and supported operational areas

• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience

• Collaborate and consult with team leaders in developing project plans, policies and procedures

• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

• Influence, guide and lead less experienced Product Operations staff within the group

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5+ years of fraud or claims management, risk management, or related experience

• 3+ years of project management experience - experience handling several projects simultaneously and prioritizing time effectively

• Experience supporting technology projects and initiatives with high risk and complexity

• Experience with Agile practices and tools such as Confluence and Jira

• 2+ years of process design or process improvement experience

• Experience developing relationships, partnerships and collaborating with other business and functional areas

• Facilitation skills, including ability to facilitate and to influence decision-making and negotiating agreements amongst diverse, differing, and/or conflicting perspectives/priorities

• Ability to communicate verbally and in writing to a broad audience, including enterprise partners at all levels within the organization

• Problem solving and analytical skills with proven ability to turn findings into executable plans

• Strong presentation and PowerPoint skills with the ability to present results of analyses and recommendations to senior leaders

• MS Office experience with Word, Excel, PowerPoint, Visio

Job Expectations:

• This position is not eligible for Visa Sponsorship

• This position offers a hybrid work schedule

Locations:

• 1525 W WT Harris Blvd Charlotte, North Carolina 28262-8570

• 2800 S Price Rd Bldg D 2nd Floor Chandler, Arizona 85286-7808

• 800 S Jordan Creek Pkwy West Des Moines, Iowa 50266

• 7711 Plantation Rd Roanoke, VA 24019-3224

Preferred locations listed above. Other core locations within the Wells Fargo Consumer Operations, Fraud & Claims Management footprint may be considered. Relocation assistance is not available for this position.

Posting End Date:

12 Dec 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-418002