This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6631300

Role model for exemplary customer service behaviors. The Retail Store Closing Lead will provide a great Customer Service experience to all customers and associates with a high level of professionalism\ Engage associates, promote open communication, provide recognition and coaching in the moment\ Touch base with each associate to establish priorities\ Monitor the front-end experience and ensure a great first and last impression\ Observe and provide feedback to Customer Service Lead on speed of checkout, line management and friendliness\ Review daily staffing, lunch/break schedules and cashier coverage\ Assign back-up cashier to ensure timely processing during peak periods\ Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket trouble rack, and sizing recover\ Follow-up on assigned workload planner and tasks and ensure completion. Ensure associates understand the expectations and have the tool necessary to perform them\ Conduct AM/PM store Rallies\ Complete closing communication for opening Manager on Duty