About this role:

Wells Fargo is seeking an Affluent/Premier Client Experience leader for Consumer, Small and Business Banking (CSBB) who will be responsible for developing and implementing innovative strategies to attract and retain affluent clients in Wells Fargo Premier to drive business growth and ensure we deliver a seamless end-to-end client experience.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Strategic Planning: lead the development of comprehensive strategies to create and execute against a holistic Premier experience for our affluent clients, leveraging data, insights, and customer feedback to design and execute a end-to-end program that elevates their experience.

• Customer Insights: create a holistic view of our affluent client's and premier banker's feedback to inform strategy development and decision-making.

• Marketing & Branding: Work closely with marketing teams to create targeted marketing campaigns, digital capabilities and messaging that resonate with affluent clients in the promotion of our various events and experiences.

• WIM Partnership: partner with WIM on client experiences, event strategy and various engagement options to create a holistic Premier experience.

• Product Partner engagement: Work closely with product partners and business lines to enhance the Premier client experience.

• Digital engagement: Partner with digital teams to build engaging digital platforms and user experiences to enhance the overall Premier client experience.

• Lead business development strategies for the Affluent/Premier client experience requiring in-depth evaluation

• Support various Business Growth Strategy projects to maximize growth opportunities and minimize expenses

• Provide vision, direction, and expertise within Business Growth Strategy functional area to more experienced leadership on implementing innovative and significant business strategies that enhance companywide finance and growth

• Collaborate with all levels of professionals and managers companywide and serve as an advisor to leadership within Business Growth Strategy functional area

Required Qualifications:

• 7+ years of Business Growth Strategy experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge and understanding of affluent clients and the expected client experience

• Proven track record of successful customer experience transformation(s) across a large financial institution while meeting risk and control standards

• Demonstrated business strategic planning and execution leadership experience ensuring the organization, at all levels, and is aligned with the vision and objectives

• Proven success achieving objectives requiring a high level of engagement and cooperation from people in other parts of the organization, with and through a matrixed environment

• Excellent problem solving skills to identify root cause improvement opportunities, as well as designing approaches/programs to address those issues.

• Strong analytical skills with ability to draw conclusions, turn findings into executable plans to meet business objectives and create executive level communications

• Excellent written and verbal communication skills and the ability to present complex ideas in a straight forward, concise and understandable manner

• Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

Job Expectations:

• This position offers a hybrid work schedule

• Ability to travel up to 25% of the time .

Posting Locations:

• 2700 /2800 South Price Road, Chandler, Arizona

• 150 E 42nd St, New York, New York

• 401 S Tryon St - Charlotte, North Carolina

• 550 S 4th St - Minneapolis, Minnesota

• 250 E John Carpenter Frwy - Irving, Texas

Required locations listed above.

Salary Range:

New York: $120,400-$287,600 annually

Salary range is determined by location of the job. May be considered for a discretionary bonus.

Job posting may come down early due to volume of applicants.

This position is not eligible for Visa sponsorship.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$120,400.00 - $287,600.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits

• 401(k) Plan

• Paid time off

• Disability benefits

• Life insurance, critical illness insurance, and accident insurance

• Parental leave

• Critical caregiving leave

• Discounts and savings

• Commuter benefits

• Tuition reimbursement

• Scholarships for dependent children

• Adoption reimbursement

Posting End Date:

22 Sep 2024

* Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Company: WELLS FARGO BANK

Req Number: R-401484-2

Updated: Thu Sep 19 03:35:16 UTC 2024

Location: CHANDLER,Arizona