This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6501408

This Student Services Specialist Sr. will be responsible for working with a diverse population of high school instructors,high school students, parents, administrators and college faculty in the coordination of the dual enrollment program while providing wrap around service to partner high schools. This position will work collaboratively with departments within Enrollment Services, develop and prepare training materials, data reports to track outcomes and achievements, and perform related duties as assigned. The optimal candidate responds to phone, e-mail, video, chat and in-person questions and responds to and resolves escalated issues and/or unique complex requests. Additionally, serves as the dual enrollment lead in the absence of the Dual Enrollment Manager and monitors the daily workloads of team members and makes adjustments to enhance the teams efficiency.

This position is part of the Early College Programs and will support other Early College programs and efforts.

This position reports to Enrollment Services, a department of Student Affair.

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[Essential Functions]{#HRSSCHWRK_DESCR100$7lbl}

40% - Provides professional-level coordination, implementation and evaluation of Dual Enrollment services for partner\ high schools current and prospective dual enrollment students, parents, and administration in person, online/virtually,\ phone, chat and email with the enrollment process, across Enrollment Service departments including HS College\ Advisors. including admissions, placement testing, registration, financial aid, and fiscal functions.\

30% Prepares and maintains dual enrollment website; prepares and maintains reports and spreadsheets and resolves\ reporting discrepancies. Troubleshoots complex issues that require in-dept understanding of the Under 18 enrollment\ processes and understanding of Excel, Excel tools, Student Information System (SIS), and office and Google\ applications; assists with development and delivery of dual enrollment presentations, correspondence, and\ promotional materials in small and large group settings to a diverse group of individuals.\

20% Serves as the Dual Enrollment Lead in the absence of the Dual Enrollment Manager; responds to and resolves\ escalated issues and/or unique complex requests; participates and facilitates departmental meetings and training\ sessions. Develops and provides training for full-time and part-time staff as assigned and in other departments.\

10% Performs other duties as assigned commensurate to grade of position.

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[Minimum Qualifications]{#HRSSCHWRK_DESCR100$8lbl}

Associates Degree from a regionally accredited institution and two (2) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

High School Diploma or GED and four (4) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

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[Desired Qualifications]{#HRSSCHWRK_DESCR100$9lbl}

1) Bachelors degree from a regionally accredited institution.\ 2) Experience working in a high-