This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12557633

Position Summary:

Provide on-site installation, service and diagnostic repair as well as speed recertification of Kustom products at customer locations and the manufacturing facility.

Supervisory Responsibilities:

None

Duties and Responsibilities:

• Install product into customers vehicle.
• Test and troubleshoot installed product.
• Calibrate instruments to meet established performance standards.
• Provide on site technical support and repair of Kustom products under various field conditions.
• Adjust installation procedures to fit customer requests and to adapt to a variety of vehicle makes and models.
• Maintain customer contact and management reporting system to document historical data of all communications and corrective action taken with individual customers.
• Generate and respond to Customer Complaint Reports (CCRs).
• Generate orders for parts or assemblies that are required by customers.
• Manage company inventory and submit necessary inventory status reports.
• Complete expense reports in a timely manner.
• Travel based on business need.
• Other duties as assigned.

Equipment to be used:

Soldering iron, de-soldering gun, small hand tools, basic test equipment, computer, telephone, and speed recertification equipment.

Skills:

• Thorough knowledge of circuit boards, processors, chips, electronic equipment and computer hardware and software, including applications.
• Working knowledge of PC hardware and peripherals.
• Excellent analytical and diagnostic skills.
• Ability to read work orders, prints and other documentation.
• Must be able to maintain a high level of confidentiality with customer data and company information.
• Familiar with basic test equipment, i.e. oscilloscope, signal generator, power meters, etc.
• Ability to communicate in a concise and professional manner with customers, vendors and co-workers.
• Ability to give product overview training at customer locations as necessary.
• Ability to travel to customer sites for extended periods of time, willingness to work other shifts, weekends and overtime as necessary.
• Ability to work with little or no supervision.
• Must be able to perform and tolerate repetitive motion.
• Must have FCC general class license or ability to successfully test for the license.
• Must have a valid drivers license and a satisfactory driving record at all times.