Description

Summary:

The Sr. Product Manager for Integration & Delivery helps to develop and implement the strategic direction for Huntington’s technical onboarding experience. You will lead complex integration projects, develop & deliver customer facing training, and create a seamless experience for client integrations.

Duties & Responsibilities:

• Drives market benchmarking and voice-of-customer for a segment of clients to deliver a best-in-class technical onboarding process.

• Lead a segment of onboarding projects to implement Huntington Bank’s solutions.

• Manage the onboarding content and training materials aimed at technical & non-technical stakeholders within our client’s organizations.

• Work with Systems Integrators/Client developer partners to accelerate time to market for client integrations.

• Track and manage time to revenue for client onboardings.

Basic Qualifications:

• 5+ years of relevant customer success experience with FinTech, Banks, or e-Commerce.

• At least of 5+ years of experience delivering technical onboardings to clients

• Technical expertise sufficient to lead a technical onboarding project – including API integrations, EDI, XML, and TXT Batch Files.

• Experience in project planning & management, with the ability to manage multiple projects in a fast-paced environment and meet deadlines.

• Proven written and oral communication skills including senior leadership presentation.

• Bachelor’s Degree

Preferred Qualifications:

• Experience with Bank/Finance specific file formats (ie. BAI2, ISO20022, NACHA)

• Expertise in developing client facing workshop materials for technical onboarding

• Experience working and partnering with systems integrators

• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor.

• Ability to develop working relationships with individuals at all levels of an organization

• Master’s Degree

  Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Remote

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

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Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position