Acquirirng Payments Compliance Program Manager

Charlotte, North Carolina;Atlanta, Georgia

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Bank of America Merchant Services is building an integrated acquiring payments platform and is seeking an experienced Acquiring Payments Compliance professional to execute Payment Network compliance programs that are aligned with the American Express, Discover, Mastercard, Visa and Debit Network Rules. The successful Acquiring Payments Compliance Program Manager will be a subject matter expert on Payment Network rules and uses that knowledge to manage merchant and acquirer compliance with applicable Payment Network rules.

The responsibilities for the position include:

• Effectively manage remediation of Acquiring Payment Network compliance violations and execute Payment Network compliance monitoring programs for fraud and disputes / chargebacks

• Detailed understanding of the Acquiring Payment (Visa, Mastercard, Discover American Express) and Debit Network rules with the ability to interpret compliance obligations and explain to internal and external stakeholders in simple and concise terms.

• Strong interpersonal skills with the ability to successfully advocate on behalf of the Bank and its merchants with the Payment Networks.

• Build strong relationships with the Payment and Debit Networks and serve and an escalation point with the Payment Networks for compliance related matters.

• Evangelize the importance of Payment Network compliance across the Merchant Services organization

• Develop strong partnerships with cross-functional stakeholders and merchant clients to drive a proactive approach to compliance and violation remediation

• Execute control monitoring and governance reporting of compliance performance metrics

• Perform analysis of proposed rule changes and work with cross-functional stakeholders to communicate and operationalize required changes

• Complete monthly governance reporting of compliance performance metrics.

Required Skills:

“Must” have these skills to be minimally qualified.

• 3+ years’ experience managing compliance violations, disputes, fraud, waivers, dynamic currency conversion, data integrity, quarterly reporting, etc. for Acquiring Payment and Debit Networks such as Visa, Mastercard, American Express, Discover, Pulse and NYCE.

• Detailed understanding of the Acquiring Payment and Debit Network rules

• Strong interpersonal skills with the ability to clearly communicate with Payment and Debit Networks as well as global commercial clients, small businesses and internal stakeholders

• Ability to influence others and negotiate desired outcomes

• Demonstrated strong research and data analysis competency

• Strong written and verbal communication skills

• Attention to detail combined with excellent organizational skills

• Ability to multi-task and adapt to shifting business priorities

Desired Skills:

• Strong critical thinking and problem solving

• Knowledge of Third Party Service Provider oversight and registration requirements

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .