Job Description

The candidate will work as an application support analyst supporting multiple Credit applications. Responsibilities include:

Proactively monitor and manage the production environment.

Responsible for Incident management and conducting proper problem follow-up.

Troubleshoot and resolve application problems including but not limited to job failures, feed management, monitoring etc

Maintain/Create documentation of support policies and procedures

A track record of working with data feeds and interfaces for large scale enterprise applications

Understanding of the business processes supported by the system.

Support application releases, implementations, upgrades, and/or changes into the environment.

Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.

Maintaining a knowledge base of known defects and issues, process, techniques etc

Takes part in production support rotation, and responding and resolving production problems

Weekend or after-hours work is required to support critical business initiatives such as application deployments (Pre Post activities), infrastructure changes, Industry-wide tests, or Disaster Recovery tests.

Build strong partnership with Development, Infrastructure, and platform teams

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

3-5 years experience overall within production support or development

 L2 support

 Experience working with large scale implementations

 Supporting .net and java applications

 Writing queries within oracle and SQL

o Troubleshooting database issues

 Batching experience

 Autosys- use for scheduling

 Working experience with a large team- on shore and offshore Loan IQ or Loan processing experience

 Banking experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.