Field Manager - Dyson

LocationNC - CHARLOTTE

Position Summary

The Field Manager will report to the District Manager and collaborate with other functional areas to ensure excellence in field execution duties within the program. This individual must be self-motivated and driven. The role includes supporting the interviewing, hiring, and training of representatives, as well as troubleshooting and escalating employee and store issues to ensure timely resolutions. The Field Manager will be accountable for delivering key performance indicators and targets within their designated areas, managing event coordination and execution, and maintaining client and store relationships. This role requires approximately 25% travel.

What you will do:

• Recruit and hire part time field representatives

• Ensure staffing compliance for designated locations

• Train and coach representatives; maintain accountability for meeting e-learning and employee sales evaluation metrics for their employees and themselves

• Build and foster relationships with retail store leadership teams,

• Ensure the department’s budget compliance for each assigned location

• Execute all ActionLink / Client sales strategies personally and across all stores.

• Communicate all performance expectations to retail sales teams

• Achieve all Program Key Performance Indicators

• Manage financial metrics including but not limited to overtime dollars, etc.

• Handle all customer service escalations, including customer complaints and POS issues,

• Handle employee complaints and grievances

• Responsible for the performance management of all representatives including rewards, recognition and accountability

• This is to include executing disciplinary action when necessary, up to and including termination while partnering with Human Resources

• Influence and recommend subordinates for recognition opportunities, including promotion

• Responsible for reporting in-store findings and making recommendations

• Responsible for management duties as well as having personal sales responsibilities

• Adhere to the guidelines of the ActionLink Travel & Expense Policy as travel is required,

What's in it for you?

• Pay range $60,000-$63,000 per year

• Medical, dental, vision, life and prescription insurance plans

• 401(k) option with employer match

• Paid time off

• Paid holidays

If you are a match, we would love to connect with you:

• Minimum High School diploma or equivalent; two (2) year college degree in business or equivalent experience preferred.

• Retail store management experience preferred

• Maintain a strong knowledge of retail business, execution and products

• Ability to work in a fast paced and challenging environment

• Ability to exercise sound judgement and independent decision-making skills.

• Demonstrated strength in coaching techniques

• Strong verbal and written communication skills

• Organized with attention to detail and accuracy with exceptional follow-up.

• Ability to handle sensitive and/or confidential information.

• Proficient in Microsoft Office software – Word, Excel, PowerPoint, Outlook

• Must be professional and presentable.

• Ability to work weekends and have flexible schedule

Working Environment

• Office and retail store environments. Home office space with high-speed internet connectivity and smartphone is required.

Physical Requirements :

• Travel as needed locally by vehicle and/or nationally by plane.

• A valid driver’s license and the ability to rent a car under ActionLink’s corporate insurance standards is required.

• Able to use a computer, phone, and other standard office equipment.

• Must have the ability to stand for long periods of time and lift 50 lbs.