Job Description:

• Participate in or provide support for low complexity initiatives within Customer Service.

• Review basic or tactical issues, policies, or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact in Customer Service.

• Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements.

• Provide information to client personnel in Customer Service.

• Will be working with internal & external clients with ongoing systematic updates related to closing agents, insurance, state licensing, wire instructions, legal modifications, addendums, and new client onboarding.

• Duties include confirmation of receipt of legal documentation, maintaining system of record to ensure accuracy and compliance at all times.

• Frequent interaction with clients and closing agents via some phone and mostly email providing updates on approvals, client issues and questions.

Skills Needed:

• Computer support

• Mortgage customer service

• Must be familiar with GSE guidelines

• Experience in wholesale and residential retail processes

• Strong Excel skills are desired (VLOOKUP, data validation and review).

• Must work well in a team environment and have excellent communication

Kindly note: This is a 100% onsite position in Charolette, North Carolina. Apply only if you can commute to the work location from 8am-5pm

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.