Our client, a leading organization in the banking and financial services industry, is seeking a Production Support Analyst to join their team. The ideal candidate will have strong communication skills , problem-solving abilities , and a team-oriented mindset , which will align successfully in the organization.

Job Title: Production Support Analyst

Location: Charlotte NC

Pay Range: Best in the Segment on W2

What’s the Job?

• Provide front-line technical support and troubleshooting for end users, including problem triaging and defect resolution.

• Coordinate with internal teams to ensure stable release deployments and platform stability.

• Perform root cause analysis and create incident/problem tickets in systems like REMEDY.

• Collaborate with Technology Infrastructure, Development, and Testing teams on releases, upgrades, and application support.

• Manage production support responsibilities, including Disaster Recovery, Application Monitoring, and Production Governance.

What’s Needed?

• Hands-on experience with Oracle SQL/PLSQL, Informatica, UNIX/SHELL Scripting, and Autosys Scheduler.

• Knowledge of Change Management, Incident Management, Release Management, and Problem Management processes.

• Experience with ITSM tools such as REMEDY and JIRA.

• Strong triage, issue resolution, and troubleshooting skills.

• Excellent verbal and written communication skills with the ability to liaise between business and development teams.

What’s in it for me?

• Opportunity to work in a fast-paced, dynamic environment in the banking industry.

• Gain hands-on experience with a variety of software platforms and challenging projects.

• Exposure to cutting-edge technologies and collaboration with cross-functional teams.

• Career growth and development opportunities within the organization.

• Be part of a supportive and innovative team that values new ideas and approaches.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.