Program Manager

Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Position Summary:

The candidate will support the governance and oversight of critical Global Technology program execution and issues resolution that have significant impact on how the company does business, provides a product or service, or executes a function. A key requirement is to have the intellectual stamina for delivery of regulatory and executive material and ensure delivery of the results aligned to our multi-year delivery efforts for program strategy, simplification and new risk management capabilities. Strong business centric mindset with ability to utilize sound judgment and tailor approach to drive optimal outcomes.

Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources. Build positive give and take relationships with stakeholders and uses the right questions and tools to uncover root causes to challenges, identifies opportunities, and make recommendations.

Responsibilities include but not limited to:

• Oversight and collaboration with key execution partners to proactively resolve operational routines controls and issues

• Program execution and governance

• Think strategically and drive change / execution, coordinating with the technology, operations, risk and control functions to improve process and end-to-end objectives of strategic programs and aligned issues and risk portfolio.

• Develop a deep understanding of the current business environment and emerging risks across a federated environment

• Acts as an ambassador of the risk culture

• Service quality and process improvement

Required Qualifications:

• 10+ Years of Project/Program Management Experience

• Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes

• Self-starter with ability to work independently as well as leading or participating in a cross-functional team environment

• Hands on ability leading projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation

• Cultivates a positive team culture and ensures broader collaboration across the enterprise

• Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met

• Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks

• Practical knowledge of Backup and Resiliency technical capabilities and policies

• Advanced/Expert MS Office skills, especially Excel and PowerPoint

• Proven presentation skills (written and oral): ability to present key messages, recommendations and information in a clear, concise and insightful way and synthesize information key to relevant points to Senior Executives across the Enterprise

• Proven executive presence, horizontal and strategic thinker with the ability to influence effectively at all levels within the organization

• Demonstrates a good sense of judgment, knows when to escalate and how to manage expectations

• Considers a diverse set of data points and inputs and is decisive in solutioning

Desired Qualifications:

• Global Technology experience preferred

• Business & Risk Management experience preferred

• Working knowledge of bank policies, programs and procedures

• Prior experience handling multiple facets of an end to end business: financial management, project management, governance, operations and technology management, and strategy initiatives.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.