Reports To: Restaurant Manager

Overview

Restaurant Team Member Trainers are responsible for training the team to meet Brand operational and food safety standards and to perform the day to day duties of their roles.

Responsibilities Include:

• Performs all responsibilities of restaurant team members

• Train and coach restaurant team members on their roles and responsibilities and ensure they are meeting all Brand and food safety standards.

• Train restaurant team members and ensure completion of required training using Brand and franchisee’s tools.

• Help onboard restaurant team members using Brand and franchisee tools and systems.

• Ensure restaurant team can execute new product rollouts including training, marketing and sampling

• Communicate clearly with restaurant team members and managers

• Serve as a role model for restaurant team members.

• Provide great guest service and coach restaurant team members to do the same

Education/Experience:

• Basic computer skills

• Fluent in spoken and written English

• Previous experience in retail, restaurant or hospitality preferred.

• High School diploma or equivalent.

Key Competencies

• Works well with others in a fast-paced team environment

• On time, demonstrates honesty and a positive attitude

• Willingness to learn and adapt to change

• Guest focused

Physical Demands/Working Conditions:

• Standing on feet

• Repetitive motion including bending, stooping and reaching

• Lifting objects, ice, products, boxes up to 20lbs (if applicable)

• Wearing a headset

• Working in a small space

© 2020 DD IP Holder LLC. All rights reserved. This template is provided to Dunkin’ franchisees to help them design human resource programs for their employees. Franchisees are not required to use it and remain solely responsible for designing and implementing their own human resource programs, running their day to day operations, and for complying with all applicable laws.