JPMC is an industry leading provider for Public Sector Lockbox services for clients that are in the government space. Receivables Operations (RO) provides remittance collection services that receive payments from both individuals and businesses and provides state of the art technology, extensive check clearing network, ongoing expense reduction and timely updating of accounts receivables.

As a Site Trainer within Operations, you will deliver new hire and cross functional training to associates and leaders. You will learn the operations workflow as well as assess how emerging technologies will impact and change in the future state. You will manage multiple training projects in a fast-paced environment and interface with operations managers, training developers, and business analysts at all levels to ensure successful training implementations.

Our team members embrace change and are passionate about growth and collaboration. We are constantly striving to improve and better ourselves so that we may better serve our clients. If you welcome professional growth, have a curious mind and motivate yourself, you are likely a great fit for our team.

Job responsibilities

• Identify and implement appropriate training delivery methodology by content and audience

• Partner with division management, peers and other support teams to develop appropriate training content.

• Support the operation sites during system and production implementation of new procedures and processes

• Facilitate classroom, virtual, and floor huddle training sessions to support operations

• Schedule training, coordinate resources, and maintain records of training sessions and participants

• Create presentations and informational videos that support business initiatives or project implementations

• Collaborate with business analysts, trainers, operations staff, and technology partners to deliver the documentations timely and accurately

Required qualifications, capabilities, and skills

• Relevant Bachelor's degree or equivalent four-year practical experience working in an operation/production, a finance institution, or a fast-paced business environment

• Excellent writing, editing, organization skills, and strong attention to details

• Proficient competency in using Microsoft Word, PowerPoint, and SharePoint

• Minimum four years of experience in technical and/or soft skill training and development

• Professional instruction and presentation skills

• Ability to effectively deliver technical training content, as well as an ability to facilitate discussion through interaction and engagement

• Knowledge of adult learning theories and training development methodologies

Preferred qualifications, capabilities, and skills

• Fast learner - can adapt and acclimate to work in a new environment in a short period of time

• Strong sense of ownership in your personal and team deliverables

• High curiosity in learning more and asking why

• A drive for excellence and the ability to work on multiple projects simultaneously to meet delivery timelines

Work schedule: Must be flexible to support a 7 day/24-hour operation. May generally work Monday - Friday.

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

A Government Security Clearance may be required for this position. This includes, but is not limited to:

• Fingerprints

• Credit Check

• Employment History

• Tax Filing History

• References

• Proof of U.S. Legal Permanent Residence up to 3 years

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans