Sr Relationship Manager II-Client Services Specialist-Global Market Operations

Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Summary

Client Service Priority Client Settlement will act as a liaison between Core Settlement Operations and our Fixed Income Prime Broker client base. Candidates will be responsible for escalation and resolution of trading issues intraday across DTC, Canada, US Fed Settlements and Fed Mortgage settlement markets. Responsible for ensuring settlement risk is identified, escalated, and resolved timely. Candidates will be responsible for identifying, agreeing and coordinating pair offs and partial settlements. Directly interacting with Clients on a daily basis, you will be the main point of contact for clients on all settlement issues.

Responsibilities:

◾Timely response to client queries regarding settlement Issues/Status

◾Liaising with other internal departments to ensure timely resolution of Client fails

◾Proactive coordination of Partial and Full Pair offs and coordinating all cash and position postings

◾Ownership of intraday settlement escalations, coordinating escalations and resolution of issues between Core Settlement Operations and Clients

◾Responsible for reviewing and distributing intraday client reporting of open items, fails and unmatched trades daily

◾Fails reconciliation and resolution with commentary as required

◾Breaks investigation and resolution

◾Ownership of month end reporting routines

Job Description:

This job is responsible for working closely with sales, portfolio managers, product specialists, and client service members to coordinate all sales and support activities for assigned accounts, which are primarily medium-sized and/or less complex institutional accounts. Key responsibilities include maintaining and enhancing relationships with existing institutional clients. Job expectations include promoting investment product sales through frequent client meetings and discussions covering investment strategy, account performance, new products, and market developments.

Responsibilities:

• Partners with sales, portfolio managers, product specialists, and client service members to coordinate all sales and support activities for assigned accounts, such as settlements, reconciliations, and account maintenance

• Promotes investment product sales through client meetings and discussions covering investment strategy, account performance, new products, and market developments

• Deepens and enhances existing relationships with institutional clients during client meetings and interactions

• Coordinates on internal processes and documents to deliver a quality and on time product to Global Markets clients

Required Skills

◾Preferred 2 or more years of Settlement Operations and/or Client Services.

◾Detail Oriented. Ability to multi-task.

◾Knowledge of one or more core settlement markets, DTC, Fed Governments, Fed Mortgage, Canadian CDS, Euroclear and Crest.

◾Analyze data and provide root cause analysis.

◾Develop strong rapport with front line units and business partners

◾Operates successfully in a self-driven / fast-paced environment

◾Ability to mitigate Operational Risk and establish Risk Framework.

◾Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner

◾Excellent communications skills

◾Ability to work under pressure in a team environment

◾Ability to liaise with all levels of the firm and people with different experiences and backgrounds

◾Knowledge of Operational Risk, Client Money Protection and Funding

Skills:

• Attention to Detail

• Legal Structures and Legal Forms

• Oral Communications

• Prioritization

• Recording/Organizing Information

• Written Communications

• Data Collection and Entry

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.